Ambassadorship: Exemplify Apple’s core values by supporting overall company initiatives and goals. Participate in the execution of marketing strategies and training needs based on monthly metrics of customer satisfaction and salesTraining & Development: Implement training materials for new policies, systems, and professional development plans. Assess performance and provide constructive feedback to ensure team members feel confident, supported, and able to achieve to their potential and goals Onboarding: Actively engage with new hires to ensure a successful and efficient onboarding process. Facilitate training for new employees so that they are effectively educated on company-wide goals, job responsibilities, and career path opportunities. Helped to virtually onboard over 300+ new hires company-wide in 2022 following COVID regulations Needs Assessment: Meet with Leadership staff to research and identify training and development needs through communication with team members, reviewing customer feedback scores, and aligning with company-wide initiatives Analyze Metrics: Work closely with market-level Leadership members to analyze training session attendance in an effort to improve learning outcomes and increase engagement Sales & Facilitation: Serve as primary lead facilitator for “Today at Apple” learning sessions (including accessibility sessions, customized group sessions, coding labs, photo/music/videography labs, etc.,) Subject Matter Expert: Serve as an Apple Business Solutions SME to create innovative ways for business customers to develop relevant and valuable training programs using Apple technologies Curate experiences: Generate excitement, engagement, and enthusiasm among customers and peers through activities, workshops, and events. Organize team-building events and work diligently to create a positive training environment with a growth mindset for all team members and customers.

Technical Training and Development: Conducted technical training for Apple product specialists and Genius Bar technicians Customer Service: Provided competent and compassionate retail experience for customersLeadership: Held many leadership roles, including Support Manager and Floor Leader. Served as point of contact for peers with sales questions, difficult customers, or development needsAdministrative Support: Created and managed team schedule in Kronos, analyzed team training needs, and organized and lead Creative staff meetingsRecognition: During my tenure as Lead Creative Manager, our team was awarded 5 Ovation Awards for top customer feedback for the entire Apple, Inc company (worldwide)

Teaching: Responsible for preparing, developing, and leading Apple “One-to-One” and “One-to-Many” workshops. Developed a passion for teaching adult learners and engaging with customers and peers to curate effective learning opportunitiesBusiness Support: Completed specialized training to facilitate Joint Venture workshops to further support customer’s business needs and goals

Customer Service: Provided excellent and professional customer service to ensure a positive retail experienceFacilitation & Presentations: Facilitated in-store workshops to increase the understanding of and engagement with Apple software and products. Lead information sessions on Apple Care, Pro Care, and MobileMe