Les Ikitseng Email & Phone Number

California, United States

San Francisco, Ca

Walnut Creek, Ca

San Francisco, Ca

Berkeley, Ca

Showroom Manager and Sales & Design Consultant with a strong combination of creative abilities and business sense with proven record in relationship management, productivity improvement, vendor services improvement, visual merchandising, new product development, and organization strategies.Showroom & Office Management: Organize and catalog displays to promote new and existing merchandise. Coordinate update of showroom samples with vendors (store carries roughly 900+ display samples from 45+ vendors). Recognized as “go-to” person for issues related to showroom operations. Manage daily office operations, oversee all company advertising, and schedule installations at clients’ sites with staff installers, ensuring proper installation and customer satisfaction. Assist in hiring of subcontractor staff.Design Consulting & Sales: Provide product information (specifications and pricing) and assist clients with design strategies (color theory, material placement, trim/finishing techniques). Review samples for clients at project site and place/follow-up on client orders. ✦ Vendor / Partner Relationships – Initiated turnaround of lackluster relationships with majority of 45+ vendors, display manufacturers, and distributors, enabling company to remain up-to-date on product updates and provide top-notch customer service. In addition, captured 40% increase in new vendor clientele within 4 years. ✦ Sales & Bottom-Line Contributions – Serve as catalyst for increased emphasis on sales and profits within change-resistant environment; spearheaded development of brochures targeting trade customers and seized 185% increase in gross sales during disappointing Q4 2006, representing 97% growth vs. Q3 2006. ✦ HGTV Involvement – Assisted David Bromstad, host of Home and Garden Television (HGTV) hit show “Color Splash” with glass tile selection and ordering for his 8/2007 Modern Kitchen episode while establishing ongoing relationship.

Berkeley, Ca

Showroom Assistant for company offering interior building products and design solutions comprising retail and remodeling divisions, servicing the trade and general public.✦ Customer Service & Support – Recognized by management for customer-focus and consistently achieving high levels of external customer service. Upon start of tenure, quickly mastered knowledge of 900+ products as only showroom assistant in situation needing 2 or 3, successfully managing workload and providing detailed answers to inquiries, ultimately resulting in increased sales volume and customer loyalty.✦ Showroom Efficiency & Organization – Created highly organized, 2-level, 500 sq ft sample areas out of severely chaotic ones; sorted and relabeled samples based on material and paired them with the proper displays, catalogs, and product binders. Increased efficiency by cutting time required to locate samples in half.