Les Jefferies Email & Phone Number

Wakefield, England, United Kingdom

Currently working as Coordination Support Officer within the Integrated care team supporting social care social workers. Being the first point of contact when service users, professionals and other members of the public call, utilising my skill set to gain pertinent information and respond accordingly. Working across the spectrum of social care dealing on a daily basis with other agencies and health care professionals to deliver a first class service

Uk

Planning, Preparing and performing warranty audits at franchised dealerships within the UK. Key activities involve liaising with Dealer Principals, and key staff members. Providing one to one staff training. Delivering audit results to key staff at dealer level and liaising with field team and head office staff of respective manufacturer.Trainer for three manufacturers, (Kia; Nissan & Hyundai Ireland) delivering warranty and claims management courses along with aftersales management and service advisor training.

Scotland & Northern Ireland

Covering Scotland and Northern Ireland in , daily use of CRM tool "salesforce" to generate leads, reporting sales KPi. Preparing sales leads, arranging face to face meetings with potential customers and following up B2B sales leads with staff of Vauxhall Franchised dealers.

Field Based Covering The Whole Of Uk & Ireland

Responsibilities include: • Conducting audits in accordance with established procedures, maintaining a high standard of service delivery. • Ensuring completion of work and relevant documentation in accordance with required procedures and standards.• Providing accurate and timely feedback to client on audit results, remedial action, and providing best practice help advice and guidance.• Completing special investigations, reporting into senior management.• Managing personal schedule to work efficiently and cost effectively. • Ensuring full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with Vauxhall Motors Equality & Diversity policy.• Auditing Warranty claims and Incentive payments from Manufacturer.• Motability Rebate Audit key contact.• Auditing CRR returns and other adhoc audits involving Aftersales functions.• Coaching, advising and providing best practice advice to Retail Operators and staff.• Dealing with confrontational situations in a professional, calm and measured manner.Key Skills Gained:• Efficient planning of daily work leading to effective and efficient audits conducted in a timely professional manner• Involved with several Special Investigations during my time in position• Taken part with several Business / Corporate Audits• Daily use of Microsoft packages as well as basic Vlookup formulas; Global Connect; Electronic Service Agent; Global Warranty Management; Tis2Web and Max Online. During the first six months of 2016, Data Privacy wording on Retailers customer facing documentation (sales invoices / order forms & Service job cards) was introduced. My involvement was to send out letters, check relevant completed documentation and follow up those who were not compliant, failed to reply, or required further assistance, coaching or guidance. Using my communication, negotiation and coaching skills I was able to bring a 98% completion rate for Sales documentation.

Astra & Vectra Bodyshop - Integrated Supervisor

Supervisor in the manufacturing of Astra body shells, the role included: • Responsible for team of 70 + hourly paid team members• Responsible for all health & safety, quality issues, output, and machinery breakdowns under my area of responsibility • Responsible for training, development, of team along with disciplinary issues.• Part of supervisory team that provided training on leadership to Hourly Paid Team Leaders, increasing their chances of progression. • Exercising due regard for the health and safety of self, colleagues and clients, in line with the Company’s policies and procedures.Key Skills Gained:• Building relationships with Trade Union representatives• Coaching and developing large team of skilled and unskilled • Keeping people appraised of concerns raised and action taken

Lode Lane, Solihull

Responsible for the manufacture of Land Rover Discovery motor cars in the 'Body in White' stage of process, from producing the monocoque through to cladded finished vehicles ready for paint process. Role included: • Managing over 80 associates and team leaders. • Responsible for the development of associates, welfare, health & safety, along with the disciplinary and attendance procedures that was in place with Rover.• Regular liaison with and interaction with Trade Union representatives. • Ensuring that targets are achieved on a daily basis, meet quality targets whilst keeping within budgets and business plan. • Perform regular M.Q.P. audits.• Responsible for conducting all health & safety audits in the workplace for Discovery Mono area. • Rover is accredited with the ISO 9000 status and as such regular audits of the processes are conducted. As part of my role these audits have to be conducted on a regular basis, under the Rover Group Policy. • Responsible for overseeing quality of manufactured product through Engineering Standards, QZ audits, and Process Surveillance.

Hortonwood Telford

Responsible for the operational control of the night shifts having direct control of 60 plus personnel plus team leaders. • Responsibilities included Production of single serve wet and dry sachets, producing over 4 million per shift: In house printing presses: Goods in: Warehousing: Dispatch; each function supervised by a Team Leader reporting to myself. • Daily routine involving reduction of waste, increase in output, whilst balancing quality and costs against machine efficiency and utilisation. • Regular liaison with other managers within the company. • Reporting to the Managing Director.• Staff recruitment, welfare, training, development and appraisal, discipline. • Daily reporting of production targets and achievements against budgets. • Frequent use of computers including spreadsheets and mainframe bespoke M.R.P. package for whole company process from order to final dispatch.• As senior representative of Management on site I had responsibility for both employee and employer in accordance with current legislation covering Health & Safety and Food Hygiene regulations. • Responsible for the security of premises and staff.• One of four people responsible within the company for Internal Quality in accordance with ISO 9002 conduct regular quality audits.

Stafford Park, Telford

Responsible for daily operational control of manufacturing system, with output of some 80 million envelopes per month with duties including: • Direct control of 100 personnel. • Daily routine involving; trouble shooting complete manufacturing system, which included, customer quotations, detailed evaluation and prioritisation of work schedule, co-ordination and control of sales team and estimating department, pre-production, order processing and distribution. • Continuous contact with customers, at Director Level, and regular liaison with managers of all departments, of a two site operation.• Staff recruitment, welfare, training, and development: staff appraisal, reporting and discipline. Daily routine recording of production targets and achievements. • Managing an annual turnover of £12 Million, control of customer accounts, credit control and assessing credit risk. • Internal auditor for ISO 9002, carrying out routine and non-routine inspections of the two sites. Dealing with non-conformance and liaison with external assessors.• Liaison with external consultants to determine policy and procedures for two sites. • Responsible for implementation of Health & Safety policy and procedures through management teams.• Responsible for warehousing, work in progress and final dispatch to customers. • Responsible for all transport issues as the Professionally Competent Transport Manager.

G Division Telford

Responsible for the policing when on duty, of the Wellington area of Telford, Shropshire ensuring that personnel under my control, upto 20, were performing their duties diligently in accordance with the law, by leadership and motivation with a hands on approach. • Responsible for crime and loss prevention, giving advice, guidance, as well as investigating and interviewing both victims of crime and those suspected of crime. • Liaison with and assistance to other specialist user groups such as Regional Crime Squads and local intelligence surveillance operations. • Held position of Custody Officer, which entailed making decisions on the future of those, suspected of committing crimes. • As a sergeant at Market Drayton, responsible for liaison between police and local Council, and Local Court users group. • At Telford Central and Wellington police Stations responsible for state of the art Computer Controlled Communications suite, including high demand telephone call centre, national and local computer data bases, and controlling major incidents.• Responsible for the training, development, welfare, staff appraisal, and discipline of staff under my control. • Collation and presentation of evidence for use in Court proceedings. • Extensive exposure to project management..

Malvern & Telford

My role as Constable saw me dealing with incidents ranging from investigating burglary, theft, robbery through to road traffic accidents, some where tragically people had lost their lives. • Skills of dealing with people in a broad range of scenarios, able to quickly identify risks and read developing situations has provided me with a good ground base on which I have been able to use in whatever role I have taken forward.• During my time as a Constable I held positions with Traffic department and also with the C.I.D. in Telford where I was responsible for preparing Crown Court and Director Of Public Prosecution files, where the information required had to be thorough and complete.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Pass

Diploma In Management Studies (D.M.S.), Marketing

Certificate In Industrial Management