Customer Focused Management Professional with extensive experience in developing and executing strategies to improve sales and revenue performance while improving customer satisfaction.Business Acumen | Analytical Skills | Customer Relationship ManagementEmail: ljmor213@gmail.comComfortable working with people on all levels, with proven ability in establishing positive rapport with customers and employees. Analytical thinker, with expertise in leading multiple projects congruently in a fast-paced work environment while maintaining business needs and responding effectively to problems or customer concerns. Experience in motivating staff and volunteers to improve individual, as well as team performance.Notable Accomplishments-Introduce new training programs to develop team member performance resulting in a 6% improvement in service quality, 11.2% increase in problem resolution, and an 8.5% decrease in employee turnover-Coordinated the development and implementation of sales and marketing strategies to increase business revenue 11.7% over the previous year. Congruently increased Net Operating Income 7.3% through the introduction of cost control programs, cross utilization, effective scheduling, and improved inventory management.