Les Morrison Email & Phone Number

Washington, District Of Columbia, United States

Leads the service and production efforts for a remote team consisting of up to 18 technicians. Utilized route compression, data analysis, quality assurance audits and in-field evaluations to ensure company standards are exceeded.Boosted team productivity by 135%, while decreasing customer cancellations by 32% by devising and implementing service protocols.

Annapolis, Maryland, United States

Serving as a leader among peers while managing the daily operations of a +300 unit senior retirement community. Developed initiatives and training programs to improve resident satisfaction and deliver excellent service.Improved restaurant satisfaction scores from the forties to mid-seventies aligning with standard benchmarks.

Greenbelt, Md

Provide executive support to catering and convention service sales staff to design and develop personalized service for events ranging from 25 to 1700 guests, with annual revenues of $9 Million. Led 100+hourly union associates, plus 15 exempt managers to ensure that all departments were trained and running according to company standards.

Capitol Heights, Md

Accountable for the overall management and performance for a 173-key property in Capital Heights, Md. In addition to monitoring and assessing service trends, was responsible for budget formulation and monitoring, inventory management and procurement, vendor and employee relations. Completed one-million-dollar hotel renovation and improved hotels performance ranking within the brand 11 places within first 6 months.

Laurel, Md

Oversees, directs and leads the operational and financial strategies for an 80-room limited service property to assure optimum performance and continual improvement in Key Performance Indicators. Responsible for the hiring, training, supervision, and evaluation of all personal. Coordinate the development and implementation of sale and marketing strategies to increase Corporate and Group Leisure business. Identifies and monitors revenue opportunities within the comp-set to maximize Occupancy and ADR opportunities. Manages all finance and accounting functions, including, but not limited to, accounts payable and receivables, petty cash, payroll, ordering procedures, and end of month recording and critiquing.Identified and monitored revenue opportunities within the compset and made necessary adjustments, resulting in 15.3% increase in REVpar index over previous years.

Washington, Dc

Lead all front desk, food and beverage, and guest service operations for a 227 room downtown property. Develop short and long term financial, operational and training objectives. Perform the role of manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Generated 11% growth in Overall Satisfaction scores compared to the previous year.

Responsible for the leadership and direction of the daily and long term operations of the hotel’s Food and Beverage division. Oversee the execution of F&B's contribution to the strategic plan including marketing, forecasting, budget management, P&L, and cost control. Describe, assign, and delegate responsibilities and authority for the operation of the various F&B sub-departments, including kitchen, restaurant, banquets, and room service. Developed customized events and menus to cater to client’s tastes and budget, while maximizing revenue and flow through opportunities. Participate in the overall hotel management as a member of the hotel executive committee.Received Gold Medal award in "Food and Beverage Profitability" beating out 17 other operations in the company.