Les Nolan Email and Phone Number
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IT GLOBAL SERVICE DELIVERY ExecutiveInfrastructure Management / Transition and Transformation / Programme Management / Contract Negotiation / SC clearedA highly flexible, motivated and pragmatic IT Service Delivery and Transformation management professional with a strong work ethic and constant commitment. Managed and been responsible for the delivery of IT services spanning a wide range of technologies in both the Public and Private sectors, including leading edge digital and Cloud, achieving all targets with accountability for budgets in excess of £100m per annum. Successfully delivered large complex infrastructure and application projects and solutions through expert management of cross-functional on-shore, near-shore and off-shore support organisations. Proactively managed service levels to meet and exceed service commitments (KPI’s, SLA’s and OLA’s). A proven track record of successful global programme management, solid financial performance, executive and organisational leadership, ITIL based service management, transition and transformation services. Adept at building strong relationships with senior stakeholders and global C-level management, politically astute, able to work at all levels, with an in depth understanding of financial, commercial and contractual issues. Security Cleared Areas of Expertise• C-Level / Senior Stakeholder Management• Service Level / Delivery / Improvement Management• Performance / Programme / Contract Management / Step In Management• Major Incident / Problem / Contingency Management• Process Improvement• IT Outsourcing / Vendor Management / Transition Management• Budgeting / Cost Control / Contract Negotiation• Coaching / Team Building & Leadership
Servita
View- Website:
- servita.com
- Employees:
- 39
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Information Technology ConsultantServita Apr 2024 - PresentEmeaIT Transition and Transformation
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Non Executive Director (Unpaid Charity Work)The Heath Family (North West) Aug 2021 - PresentWhiston, England, United Kingdom
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Delivery ConsultantAqa Apr 2023 - May 2024Manchester -
Delivery ExecutiveCapgemini Mar 2020 - Nov 2022 -
Head Of Transformation And OrchestrationCapgemini Oct 2019 - Mar 2020United Kingdom
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It Consultant / Programmer DirectorAl-Futtaim Group Oct 2018 - Aug 2019Dubai, United Arab EmiratesSpecialist and key consultant for IT services contracts.Single point of contact for the contract and potential outsource programme to the SMT.Lead, directed and developed the plan to transform the infrastructure and services together with their capabilities to the new potential supplier.Accountability and responsibility for the transformation plan and the budget to transition services from the as is to the potential new Digital environment. -
Global Head Of Service TransformationDentsu Aegis Network Mar 2018 - Nov 2018Manchester & London -
Head Of Service Delivery And Infrastructure / Service DirectorHermes Feb 2017 - Mar 2018Leeds, United Kingdom• Reporting directly to the CIO, representing IS at the Trading Board.• Lead, direct and develop the infrastructure, security and service delivery teams and their capability, ensuring that IT services are professional and approachable, embedded and integrated into the wider business.• Provide line management, leadership and direction to the Managers, including management of staff performance and development, responsible for Stakeholder management and reports.• Establish and maintain excellent customer relationships with all stakeholders and 3rd Party Service Providers to ensure that expectations are met or exceeded.• Own and manage the budget to achieve or reduce the annual revenue and margin targets associated with each contract, identifying opportunities to achieve greater efficiency whilst continuing to meet the contractual obligations and maintaining customer service. -
Head Of Global Service ImprovementDentsu Aegis Network Feb 2015 - Feb 2017• Advising, developing and mentoring key and senior personnel in the management of multiple key global accounts.• Performing Transition, Transformation, review / gap analysis, culminating in recommending, planning and driving improvement plans of Offshore, Nearshore and Onshore capabilities and services.• Reviewing resource demand and recommending where necessary improvements following the review.• Reviewing and recommending where necessary improvements in the contract between the supplier and clients.• Developing Onshore, Offshore and Nearshore services and processes to meet the client’s expectations.• Driving efficiencies that resulted in both improved service and profit for both the client and the business.• Responsible and accountable as a Programme Director for the discovery, design and implementation of multiple global end-to-end projects, such as a Citrix Finance solution, including providing the business case to do so.• Acting as the Clients Global Service Director in their absence.• Employed various cost efficiencies without loss of service or performance, resulting in being Cost Neutral or better.
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Global Strategic Account ConsultantTata Consultancy Services / Aegis Media Feb 2014 - Feb 2017London, Mumbai, Shanghai And BudapestAdvising, developing and mentoring key Senior personnel in the management of a strategic global account.Driving efficiencies that result in both improved service and profit for both the client and the business.Developing Offshore and Nearshore services to meet the client expectations.Performing full review of of Offshore, Nearshore and Onshore Team Management capabilities.Reviewing and recommending where necessary improvements in the contract between the supplier and client. -
European Head Of Service TransitionSabmiller Dec 2013 - Apr 2014SurreyAccountable for the introduction of new services in Europe.Gatekeeper for major change and all new services that are being introduced to the European region.Ensuring quality is maintained within the Europe Service Delivery function by enabling readiness in the service delivery teams. -
Transition Programme DirectorArrow Xl Apr 2013 - Nov 2013Succesful completion of all the contracted deliverables, ahead of schedule, £300k below project budget, and Identified annual IT savings of circa £200k.Responsible for the design, delivery and implementation of steady state the separation of IT services for Arrow XL from it's parent group.This includes the acquisition of new solution providers, defining, executing and advising on Business Change Management, and integrating the new services and solutions into BAU.Developed and delivered the IT Separation Programme.Responsible for outsourcing of the IT services and acquiring new supply partners, negotiating support, contracts, fees, plus management of their ongoing support.Budget responsibility, delivering annual IT saving of £200k.Transition, risk assurance, assessment and Service management consultant.Technical Transition Support team virtual management.Technical/Systems Delivery development and assurance, SLA and KPI underwriter -
Service ConsultantMusgrave Retails Partners (Gb Brands Inc. Budgens And Londis) Feb 2013 - Apr 2013Uxbridge UkEngaged to mentor the Senior Service Lead, provide extra Transition Service assurance for the new major project, advising and developing on processes.
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Service Transition And Assurance ConsultantHdnl / Yodel Feb 2011 - Feb 2013Responsible for creation, delivery and assurance of the in house Service plan, bringing technologies and services from five different companies into one green field solution.Creation of the Service Transformation and Project Transition plan, merging the newly acquired junior company to the green field site under the management of the parent company. Bringing in-house delivery of the Service Desk and Infrastructure service from conception to live within 11 weeks.Responsible for delivery into steady state of the newly formed services, policies, processes and documentation.Acquisition, consultancy and negotiation of 3rd Party support.Ownership of the transferral of multiple 3rd Party ICT services to in house support.Budget responsibility, including the identification and delivery of circa £1.5m annual savings.Commercial negotiations lead for Supplier handover and termination of out of contract services.
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Rfs Service Assurance ManagerSerco Solutions Apr 2010 - Jan 2011Accountable for the assurance of the Cycle hire scheme, over 325 sites, plus the software and hardware application management systems that control their availability on to a green field site.Responsible for the Steady State acceptance criteria for the Project delivery of ICT services.Auditor for all aspects of the scheme, working with TfL to agree Authority to ProceedService Management Architect ownership Delivering and assuring service that met the expressed objectives of the clientService Development, testing and maintenance of operational policies, procedures and guidelines for IT operationsMonitoring non-functional requirements and ensuring their delivery in the development of services and systems.Accountable for the Project pre-live testing of the delivery and availability of all network, data centre, application, mobile technology and desktop service models into live service -
Rfs ManagerShiftpoint Apr 2010 - Jan 2011 -
Senior Account Manager With Assurance AccountabilityIncident Management Mar 2009 - Aug 2010Specialist provision of professional people and services to the ICT world.
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Deputy Account Director/Senior Service ManagerBritish Telecom Sep 2005 - Mar 2009 -
Senior Service ManagerO2 (Telefónica Uk) Dec 2004 - Sep 2005Leeds, West Yorkshire, Uk -
Service ManagementTelewest 1997 - 2004
Les Nolan Skills
Frequently Asked Questions about Les Nolan
What company does Les Nolan work for?
Les Nolan works for Servita
What is Les Nolan's role at the current company?
Les Nolan's current role is IT Delivery Executive.
What is Les Nolan's email address?
Les Nolan's email address is le****@****ini.com
What skills is Les Nolan known for?
Les Nolan has skills like It Service Management, Service Delivery, Transition Management, Telecommunications, Health, Itil, Sla, Service Desk, Change Management, Service Management, Haulage, Logistics.
Who are Les Nolan's colleagues?
Les Nolan's colleagues are Evelyn Lugo, Rob Story, Alex Drew, Stephen Bredin, Adam Warmington, Sheyla Gil Tocto, Jake Beard.
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