Les Roe Email & Phone Number

Temple, Texas

Killeen/Temple, Texas Area

In addition to fulfilling the responsibilities of a Barista, managers maintain the necessary experience and skills to take responsibility for daily store operations, including opening and closing the café. 1. Facilitating all employee‐related needs Deploys staff to particular stations (barista, cashier, expeditor) Develops plan for 10‐minute breaks and 30‐minute meal periods and ensures compliance Assesses staffing need based on current business, and sends employees home and/or calls for additional staff as needed Provides training Ensures all staff punch in and out at beginning and end of shift.2. Accountability for all cash handling Assumes responsibility for all store funds in the safe and for any till that is assigned to them Ensures all staff adhere to cash handling procedures Documents any unusual situations that occur regarding register operations Conducts drawer skims periodically throughout the day Assigns & closes; provides change from safe when coins and small bills become depleted Prepare bank deposit and/or take deposit to bank, as needed3. Responsibility for all store closing/opening activities Ensures all opening and closing tasks are accomplished by prioritizing, and then completing or delegating to other staff Adheres to guidelines and completes all applicable daily checklists Completes entries in communication log for incoming shift lead or managerJob Description:4. Performing basic inventory management Receives and accounts for shipments and signs delivery slips where appropriate Monitors stock levels and advises manager of impending outages Performs monthly inventory counts5. Providing managerial leadershipConducts on‐the‐spot coaching Provides recognition and guidance to staff on matters of standards and/or conduct Authorized to take initial disciplinary action for time‐sensitive infractions as they occur Acts as voice of the Company to resolve customer incidents as they arise

Killeen, Texas

In addition to fulfilling the responsibilities of a Barista, Shift Leaders maintain the necessary experience and skills to take responsibility for daily store operations, including opening and closing the café. 1. Facilitating all employee‐related needs Deploys staff to particular stations (barista, cashier, expeditor) Develops plan for 10‐minute breaks and 30‐minute meal periods and ensures compliance Assesses staffing need based on current business, and sends employees home and/or calls for additional staff as needed Provides training Ensures all staff punch in and out at beginning and end of shift.2. Accountability for all cash handling Assumes responsibility for all store funds in the safe and for any till that is assigned to them Ensures all staff adhere to cash handling procedures Documents any unusual situations that occur regarding register operations Conducts drawer skims periodically throughout the day Assigns & closes; provides change from safe when coins and small bills become depleted Prepare bank deposit and/or take deposit to bank, as needed3. Responsibility for all store closing/opening activities Ensures all opening and closing tasks are accomplished by prioritizing, and then completing or delegating to other staff Adheres to guidelines and completes all applicable daily checklists Completes entries in communication log for incoming shift lead or managerJob Description:4. Performing basic inventory management Receives and accounts for shipments and signs delivery slips where appropriate Monitors stock levels and advises manager of impending outages Performs monthly inventory counts5. Providing managerial leadershipConducts on‐the‐spot coaching Provides recognition and guidance to staff on matters of standards and/or conduct Authorized to take initial disciplinary action for time‐sensitive infractions as they occur Acts as voice of the Company to resolve customer incidents as they arise

Responsible for maintaining a baseline of SEM accounts ranging from $1500 to $4999. Specific objectives include:• Growth and Retention of account baseline• POC for all assigned products with client and MC• Proactive communication and optimization of baseline• Optimization of accounts to meet internal objectives and advertiser specific metrics• Setup, implementation, and development of PPC campaigns including copywriting and detailed content collection• Responsible for paid search program success through bidding strategies and effective key word management on pay-per-click search engines; manages positioning to meet ROI targets within budgetary constraints• Continually optimizing pay-per-click campaigns in Google, Yahoo, MSN and other search engine marketing platforms• Providing detailed analysis of key metrics and program tracking techniques in order to identify, recommend and implement program changes to increase overall search performance. • Adhering to all processes on account management procedures and documentation. Managing campaigns using web reporting and bid management tools• Researching and analyzing the on-line marketplace to determine the optimal strategy• Assisting in the training of new employees through side by side demonstration of daily activities

Texas

Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipated customer and store needs by constantly evaluating environment and customers for cues. Communicated information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintained a clean and organized workspace so that partners can locate resources and product as needed. Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognized and reinforced individual and team accomplishments by using existing organizational methods. Maintained regular and punctual attendance

Associate'S Degree, Graphic Design

Associate'S Degree, Fine And Studio Arts