I was a technical support manager with extensive experience in supporting complex software and hardware environments. I am motivated and well-grounded change agent with a passion for attaining client satisfaction by creating high powered teams, innovation, and key data analysis. I consistently demonstrate a can-do attitude and embrace tough challenges with energy and enthusiasm. I am originally from the UK and I am married to a US born citizen. I became a US citizen in 2010, and live in Garner, North Carolina. I am very diligent, honest, and hard working. I do not look at the clock, I look at the work.Key Competencies: -Leadership and Management -Business and Operational Strategy -Change Management -Communication and NegotiationTechnologies:-Salesforce-MS Office-Security (SOC)Key Achievements:+Managed a 60 strong team developing and shipping IBM mainframe software+Achieved multiple KPI milestones during support of IBM's Licence Manager Tool+Greatly improved team morale and productivityPlease contact me at lesshort@bellsouth.net to find out how I might contribute and add value to your organization.