Lesa Goodall-Cross Email and Phone Number

Provide strategic direction on a broad and diverse range of Privacy Program activitiesDevelop Privacy frameworks, policies, standards, procedures to support TD's Global Privacy PolicyWork closely with Compliance Governance and Assurance in overseeing all applicable Compliance reporting deliverables (e.g. Board reporting, Risk Committee Reporting, etc.)Lead Privacy's Key Indicators reporting and development of standards and best practicesManaging a team of Privacy Managers and creating and fostering a cohesive team and promoting a positive work environment

• Manage and support a wide portfolio of LSS Continuous Improvement practices across the Financial Crimes and Fraud Management Group.• Leading the assessment of improvement opportunities, prioritization of opportunities, alignment to business priorities and deployment to meet the business plan• Liaise with Business Leadership Teams to ensure alignment of the improvement projects to the Business strategy• Work with my team to ensure that EPE resources and deployment of continuous improvement initiatives aligns to the respective businesses and is an integral part of day to day operations and management practices• Provide strong leadership, coaching and mentoring of LSS practices as I support my line of business, creating and fostering a cohesive team and promoting a positive work environment• Build relationships with business partners to ensure true collaboration on end to end process improvement results• Communicate Lean Six Sigma analysis/findings to all levels of the organization, in a way that drives optimal solutions to business problems• Establish quantifiable improvement metrics, including financial results associated with improvement projects to meet established improvement targets set out for the businesses• Provide high-level, end to end process analysis leadership and strategic thinking• Apply Lean Six Sigma methodology to institutionalize and control improved processes• Work closely with peers to build and deploy the transformational strategy for the future including principles of E2E process management

Facilitated organization-wide transformation initiatives emphasizing people and process alignment while achieving business KPIs through increased efficiency and waste reduction. Led teams of direct and indirect stakeholders through project investigation, risk assessment, execution and application of Lean Six Sigma principles within assigned portfolios to support implementation of optimized processes and cost reduction. • Advocate and drive a culture of change, quality and continuous improvement in a competitive fast-paced environment by partnering with Process Owners and ensuring Senior leadership buy-in and ownership • Identify operating principles and work culture, and facilitate deployment of department-wide efforts to foster a culture of innovation, efficiency and productivity across manufacturing and service-center businesses • Building credibility by delivering high quality sustainable results on time and within budget while proactively identifying and resolving project issues• Provides Business Optimization dashboard tracking of initiatives and flagging areas of concern for Senior Leadership attention related to the organization’s strategy, project vision and operational vision • Developed and implemented Governance framework for robust Change management and Data Control • Building high performance teams through performance management, talent management and succession planning including skills and competencies development

Consulting resource / process subject matter expert in Supply Chain and Logistics, Merchandising, Stores and e-Commerce translating business objectives into plans and implementing against budget to meet business needs. Led a team of 30+ BAs, BSAs and Operational Associates.* Coached process owners and facilitated major Lean Six Sigma transformation engagements (plan > buy > flow > sell) and Change Management exercises using the ADKAR model to define deliverables, track and resolve strategic and operational issues that support Corporate objectives for financial performance, defect reduction thereby reducing process efficiencies, increased productivity and improved employee moraleManaged business process transformation and improvement during Tier I and II Oracle ERP implementation; Applications: Foundation Data (Item Mgmt, Merch Hierarchy, Supplier Management) and MFP (Merchandise Financial Planning) Provided timely, accurate and candid data on operations and business issues to stakeholder groups that potentially cross functional boundaries, pulling together the project teams to move forward collectively addressing the issues and problem resolution using Root Cause Analysis toolsServed as Master Change Agent by driving the required cultural transformation and the adoption of successful improvement practices, diagnosing barriers to project success within and across functions and facilitating appropriate resolution.Coached and mentored Process Owners, BA's in the use of process improvement tools such as Six Sigma, Lean and Change Management to achieve business goals related to financial performance, defect reduction and cycle time reduction.

Facilitated streamlining and optimizing of R&I processes in conjunction with key stakeholders to develop and deploy strategies and operational plans to meet short and long term business objectives In partnership with R&I team leads, managers and key stakeholders, identify operating principles and work culture, and facilitate deployment of department-wide efforts to foster a culture of innovation, efficiency and productivity across all aspects of R&IFacilitated, directed and implemented strategic R+I plans and objectives by ensuring that department activities are achieved and maintain the organization’s competitive position and profitability.Provided leadership and guidance in the development, coordination, and implementation of processes and continuous improvement programs. Advocated and drove a culture of change, quality and continuous improvement in a competitive environment

Provided leadership, management, facilitation, and coordination in the development, implementation, and the continued sustainability of the Company’s training and continuous improvement programs. Responsibilities stretched company-wide while working with the individual department managers to identify their specific needs and integrate them with the overall Company’s plans

To administer the company quality control program in accordance with customer and company requirements. To assure the quality of manufactured products through inspection, review, investigation, quality records review, and handling issues and non-conformances. • Responsible for supervision of QC staff members, provides necessary supports and assistance. Provides technical and functional guidance to direct reports.• Oversees quality control inspection of raw materials, in-process products and finished goods. Ensures proper documentation and record keeping and non-conformance control.

Leading manufacturer of Industrial and Household Chemicals.Oversee daily operations of Compounding, R & D, Technical Team and Quality Assurance & Control.Technical Manager and Liaison for Sales and Marketing team.

Clinical & Medical Laboratory Technologist including PhlebotomySite Manager - managing a small local laboratory site, supervising staff of 3 technologists and 4 phlebotomistsAchieved high customer satisfaction scores by reducing patient wait time, rework incidences and turn-around time for patient results.