Lesa Paulson Email & Phone Number

Bloomington MN

• Manage day to day operations of Provider Data Management Team, including: updating Non-Par provider data records, verifying information is correct in multiple systems, investigating flagged issues to ensure a smooth.
• Active role in developing Quality and Production Metrics, resulting in improved production standards
• Act as a liaison with multiple departments and representing the Provider Data Maintenance Team
• Established policies and procedures for non-existing work flows
• Coordinated the creating of Job Aides and WebEx trainings for the transition of work processes to our counterparts in Hyderabad, India
• Development of strong team dynamic with a proven track record of employee engagement and financial results

Bloomington MN

• Responsibilities included supervising a group of thirty plus data entry operators in fast paced high energy environment with a commitment to the company’s revenue.
• Conduct performance reviews, hold staff meetings and schedule workflows to ensure client deadlines were met.
• Mentor employees to obtain quality and production standards.
• Train employees on new and ongoing projects for numerous clients. For the data capture of payrolls, accounts receivables, medical claims UB92, HCFA’s and dental documents. Along with various legal claims for class.
• Run reports on completed work to check for edit errors and quality assurance.
• Duties also included backing up the Processing department to transmit work to our clients.Human Resource Responsibilities:Responsibilities included phone screening, interviewing, testing and hiring potential employees.