Lesa Schafer, Cpc, Cppm Email & Phone Number

4000 Ambassador Drive

Anchorage, Alaska Area

Business office operations manager and supervisor to front desk and billing staff for 9 provider staff. Duties also include assisting in month end process with reports, auditing, coding and assiting in biling and collections. Implementing new streamline processes, such as pre-visit registration and questionnaires, credit card on file meeting CPI security standards; working toward eFaxing from our EHR.

Anchorage, Alaska Area

Managed family practice, 5 providers and support staff. Oversee complex day to day operations as well complete reporting for coding, billing and data management shared with the corporate management in Nashville, TN. This also includes maintaining challenging relationships with many union and employer groups. This clinic operates 64 hours per week with an average of more than 100 patients per week. Responsible for providing professional leadership, support and training for providers, and staff of the clinic. Designed, coordinated, assisted successful patient education classes with fantastic patient satisfaction ratings.

Anchorage, Alaska Area

Duties remain the same as developed at Alaska Orthopedic Surgery & Sports Medicine as the clinic merged with Orthopedic Physicians Anchorage effective 7/1/2014. The transition from small three surgeon office with support staff to merge with Orthopedics Anchorage was a transition to be proud of. The transition was seamless to the patients. Keeping the billing staff, surgeons and physician assistants and nurses calm through the transition was not easy but a great success due to a calm leadership and an end goal in mind. Patient satisfaction was maintained and remained the ultimate goal in each transaction.

Anchorage, Alaska Area

Duties- clinic oversight including front office operations, close contact with billing management,surgery scheduling, and clinic staff; decision making in all aspects of the clinic; hiring, training and support staff. Achievements include project management in planning and oversight of physical office expansion and renovation, including new PACS System and implementation of EMR system. This included a successful migration existing paper patient records without any loss of integrity of the records.In this work environment, I developed a greater ability to improve, implement and monitor policy and procedures and the support the long range plans and goals of the organization. I proved my ability to motivate staff to perform well by acknowledging performance with enthusiasm and promoting a positive team environment. Even while encountering new and unknown objectives, the company merger presented changes requiring clarity to define a positive approach to unity.

Anchorage, Alaska Area

Duties include but were not limited to; contact and education presented to civilian providers onsite, by phone, and e-mail; research and resolution of claims issues, authorizations; presenting to military treatment command staff. At least 50% of duties are conducted in the field. Descriptive report generated monthly in a narrative and statistical form to the management team located in Phoenix, AZ. High ratings from providers in response to issues, request for information and education regarding benefit. Skills strengthened: independent working skills, attention to detail, and time management.

Anchorage, Alaska Area

Oversee front office staff, coordinate patient financial and benefit information tothe billing staff. Duties also included patient financial counseling, verifying benefits and procedure priorauthorizations.

Atlanta, Ga

Duties include surgery scheduling for multi-medical billing, collections and posting for all benefit sources and other duties as required.

Certificate, Certified Physician Practice Management

Certificate, Medical Office Management/Administration/Biology

High School, Healthcare Finance, Advanced Healthcare Finance

Office Management Certificate, Business Operations, Financial Perfomance And Leadership Development

Diploma, General Studies