Lesa Talich-Phillips Email & Phone Number

United States

At the helm of program management within CSG's Global Telco organization, my leadership in agile transformation and delivery management fostered a culture of innovation and efficiency. The successful transition to Azure DevOps and the development of a world-class training program are testaments to our team's commitment to excellence, resulting in significant improvements in employee engagement and cost savings. By creating repeatable processes, dashboard templates for customer programs and implementing a standard framework to report key metrics, I coordinated PI Planning across 2 release trains, 3 vendors and the customer. Through collaboration with Instructional Design team, we evolved instructor led trainings to a world class program consisting of micro e-learnings and instructor led workshops that resulted in an 86% increase in employee engagement and a $411K cost avoidance.

Omaha, Nebraska, United States

Led a team of professionals in the agile transformation and continuous improvement program resulting in a 1400% increase in deployment frequency/release on demand and 600% improvement in overall eNPS. Coached 8+ release trains across the organization comprised of 70+ teams.

Omaha, Ne

Developed and delivered team and organizational training material and workshops in accordance with Scaled Agile content which enabled teams to become certification eligible. Trained 375 global employees, certified 111 new PO and SM, and enhanced e-learning offerings. Evolved the Scrum Master and Product Owner Communities of Practice and evaluated key metrics for 3 release trains and provided improvement recommendations.

Omaha, Ne

Served an agile team in all aspects including ceremonies and impediment removal and implemented the team’s Agile practices to achieve a normalized velocity. Led Scrum Master Community of Practice bringing together 20+ Scrum Masters creating a continuous learning environment. Performed backlog grooming, developed user stories and removed team impediments and assisted with UAT from documenting system bugs through issue resolution and developed and facilitate end user training

Jacksonville, Florida Area

Facilitated on site and web based training for the Nextgen application in both EPM and EHR in preparation for implementation. Documented and designed current and future state workflow analysis diagrams for multiple specialties in addition to completing system/practice set up including File Maintenance and System Admin duties.

Omaha, Ne

Coordinated and supervised a team of 16 professional employees in the digital transformation of the organization to an electronic medical record system. Ensured high quality application and interface management were maintained providing a stellar customer experience.