Leslie Avila, Shrm-Cp Email & Phone Number

Kansas City, Missouri, United States

• Promote the company’s culture, employee programs, and HR SOPs to management teams and employees in AOR. • Provide support, strategic advice, and feedback to leaders and individual contributors.• Manage and resolve complex employee relations issues. Conduct effective, thorough, and objective investigations.• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.• Partner with leaders to oversee and provide recommendations and guidance on creating a Great Place to Work.• Train and promote employee engagement programs to both employees and leaders. • Facilitates communication among employees and management, guiding managers and associates on dispute resolution, disciplinary action, regulatory compliance, problem-solving, and litigation avoidance.• Proactively partners to make performance management a part of the ongoing culture; including training, communication, performance improvement plans, career development, and guidance as needed.• Coach and develop managers to become more effective as leaders and managers.• Maintains an awareness of talent and recruiting needs to help achieve a high-quality talent pipeline.• Work closely with Regional and General Managers on workforce planning and maintaining staffing levels.

New Braunfels, Tx

I deliver support and feedback to leaders and individual contributors, collaborate with executive leaders and subject matter experts on ways to improve business outcomes through training, provide career guidance to participants in leadership programs, manage training event registration, assign learning content in Cornerstone, utilize Connect Communities as a communication tool for leadership programs, and coordinate and facilitate Women's Leadership Program monthly webinars, focused on leadership and communication topics, department overviews, and company roll-outs via WebEx classroom.Listed below are some of my accomplishments:• Collaborated on the creation of online content for the company’s Foundational Leadership program, targeting existing and new leaders.• Designed, developed, and deployed the national roll-out of the company’s first diversity program, focused on recruitment, development, and retention of female talent.• Developed and introduced a new leadership competency model for assessing employee performance during quarterly and annual reviews.• Created and facilitated training on better practices for managers at multiple stages of the hiring cycle.• Played a vital role in developing the Employee Emergency Assistance Foundation, which provides financial assistance to employees who have suffered devastating circumstances, and developed application and foundation bylaws.• Led successful implementation of payroll tool that resolved attrition issue.• Collaborated on the development of content for the company's first New Leader Orientation program.• Restructured, promoted, and expanded a leadership development program for high-potential employees.• Coordinated interview schedule for the high-potential leadership program and other associated events.• Designed training and program resources via RISE to build interactive training experiences that catered to all learning types.

New Braunfels. Tx

• Coordinated all logistical details for both sales and leadership training for 2,500 employees.• Negotiated best rates for hotel conference room, audio visual and outside catering rates for offsite training events that resulted in $20K reduction in company expense.• Updated and maintained company-wide training calendar via the LMS (Cornerstone OnDemand).• Managed all vendor pay purchase orders for L&D department and corrected monthly statements that saved company thousands of dollars.• Organized and executed all team building activities for L&D department.

New Braunfels,Tx

• Trained end users (executives, managers and dealership employees) on using SAP, which led to improved productivity and efficient business processes.• Partnered with store management, SAP analyst, and IT to plan for a successful deployment of SAP into production.• Assisted in the implementation of the SAP business system throughout a portion of the organization’s 160+ dealerships.• Created, prepared and documented customized learning guides based in adult learning theory.• Developed and deployed business processes and scenarios to ensure continuity in the quality of future training.• Liaised and communicated business process changes from business analyst to stores.• Managed and facilitated ILT environments to successful outcomes.

Austin, Texas Area

• Engage with patrons and take note of every travel need and want• Advise on different destination accommodations • Help create a dream vacation experience• Build professional relationships with others domestically and internationally• Generate revenue by promoting 9 global brands of hotels

Yeosu, Jeollanam-Do, Korea

• Facilitated and organized cultural learning experiences for students that fostered engagement, curiosity, and creativity• Coordinated lesson plans that improved English speaking abilities for classes ranging from 5-15 students, ages four to 45 years old• Prepared adult students for English interview assessments

Austin, Texas Area

• Contacted professionals of different backgrounds to judge high school working portfolios• Coordinated 30+ working professionals for Job Shadow events for low income students• Organized ongoing mentorship programs for 50+ at risk teens• Created a judging score sheet and analyzed results from student performance• Engaged student interest in creative media such as graphic design and creative writing

Austin Metropolitan Area

• Efficiently allocated a department to increase sales revenue by 10% YOY• Managed large teams up to 60 employees• Strategically and collaboratively executed department transitions, product launches and store promotions• Resiliently modified event plans when unexpected changes and circumstances arose• Ensured compliance to company and safety guidelines resulting in a claim free workplace• Implemented new company initiatives as they were established• Championed a guest driven culture• Recruited, developed, and retained new employees• Collaborated with store leadership to assess talent bench strength and discuss succession plans that would support store needs and sales goals• Provided feedback and support that aided employees development and career goals