Les Abrams Email & Phone Number

Florida, United States

Support the transformation and training needs of Cox Automotive’s Dealer Success Initiatives.-Develop and deliver impactful curriculum and coaching approaches focusing on Dealership process and operations-Work with Key Client Account teams across Cox Automotive to develop and execute specific Loyalty and relationship building efforts utilizing training and consultation-Act as an internal Dealer Client Advocate to assist Cox Automotive develop and expand our OEM and Dealer Sales, Delivery, and Support services. -Contribute to Cox Automotive’s Thought-Leadership strategy and position throughout the industry

Herndon, Va

Manage business-solutions to support the needs of VW, Audi, Bentley, Lamborghini, and Bugatti at their US corporate headquarters in Herndon, Va. -- Urban Science leverages scientific methodology to assist client partners in selling more vehicles, improving profitability and increasing customer loyalty.

Washington D.C.

-Conceptualized, developed, and advocated core strategies which enabled dealers to maximize their digital marketing efforts. Conducted over 80 NADA Academy classes attended by 2000 dealership executives and managers. -Incorporated advanced adult learning strategies -Developed and implemented assessments to ensure student skill acquisition and dealership performance improvement-Analyzed all 14 OEM financial statements. -Created innovative financial templates widely utilized by dealers and allied industries. Led cross-organizational teams to create and deliver simultaneous programs to AutoTrader.com, Toyota, Lexus, Penske Automotive, Hendrick Automotive, FordDirect, and Adesa. All projects are completed on time and scored evaluation ratings of 95% or better.NADA Convention speaker, Driving Sales Executive Summit speaker, authored multiple industry publications, regular 20 Group guest speaker.NADA has over 300 employees and represents nearly 16,000 new car and truck dealers with 32,500 franchises, both domestic and international.

Formed and led a pioneering company that sold vehicles globally via an innovative online approach. Early adopter of internet strategies and tools for automotive retailing.

Greater Atlanta Area

Managed multiple, highly profitable, departments and dealerships. Emphasis on customer loyalty, market penetration, profitability, and employee retention.