Lesa Keller, Sphr, Shrm-Scp Email & Phone Number

Bellevue, Wa

Denali, a global sourcing & procurement solutions provider, is a WNS (Business Process Management leader) company with 40,000 employees worldwide. Denali-A WNS Company - supports Global 1000 companies by offering an array of best-in-class procurement solutions, including Category Management, Analytics, Strategic Sourcing and RFx Management, Supply Market Insights, Contracting, Supplier Management. Our team has helped our clients source & procure more than USD 75 Billion worth of spend. You can visit us at www.wns.com. You can also contact us directly at 844.633.6254.Full scope of full scope human resource department with extensive time spent on coaching, recruiting, benefits, performance management, compliance, training, and employee relations. • Ongoing development of more efficient processes to comply with HR requirements and organizational goals.• Develop and implement human resources policies and procedures.• Stay abreast of legislation affecting human resources; train management and monitor company policies to ensure compliance across multiple states.Manages 401k and monitors 5500 filing. Facilitates H1-B visas, green card process with our immigration attorney.• Monitor and review the performance appraisal process.• Lead the process in benefit selection, open enrollment, and employee education• Promote a culture that seeks to increase employee productivity and continuous improvement of employee job satisfaction and high morale. • Payroll adjustments and supports accounting in running payroll • Responsible for full cycle recruiting from placing ads, screening candidates, and working with management throughout the process to onboarding & orientation.• Lead employee investigations for appropriate and legal results.• Process terminations to ensure legal; and objective evidence with proper documentation.• Demonstrates a positive attitude and teamwork. • Communicates effectively with all levels of the organization

Greater Seattle Area

Facilitated group sessions around the subjects of health and wellness. Subjects included: elder care, parenting, daily health habits, stress management, exercise 101, estate planning, critical thinking, sleep, work/life balance, green tips for the home, managing money, caregiving, teleworking, importance of having a will, planning your finances and retirement strategies, art of listening, giving feedback, and dealing with difficult customers. Presentations were made to Puget Sound Energy, Verizon, FAA, KPMG, Costco, Aerojet, Alaska Airlines, Pacific Maritime Associates, US General Accountability Office, and others.

Created the Job Seeker Network in January 2009 to support folks in their job search. We meet twice monthly for prepared presentations, skill building sessions, and discussions.If you are interested in learning more, please contact me at lesa_keller@earthlink.net All are welcome!

Directed Human Resource Department and coordinated programs through CEO, President, and Sharp’s corporate office, a $29B multinational company. Served as strategic partner to senior management for policy development, team-building, recruitment, outstanding legal issues, and corporate communications in the local office and 9 field offices• Collaborated with top level executive team to create a seamless HR transition during merger and acquisition. Recommendations for modifying the culture were implemented by corporate and resulted in a smooth acquisition.• Member of executive team that implemented new health & welfare plan including medical, dental, vision, and employee assistance program. Recommendations were implemented.• Smoothly led 401k complex multi-layered termination initiative rollover into new plan while at the same time strengthening employee relationships. • Managed payroll through Automatic Data Processing (ADP) ensuring a seamless payroll transition.• Analyzed job descriptions during acquisition and made recommendations to senior management regarding reporting structure, pay grades, and titles resulting in an efficient integration.Served as strategic partner to senior management for policy development, team-building, recruitment, outstanding legal issues, and corporate communications in the local office and 9 field offices.• Counseled senior management and negotiated adjustments in health & welfare plan with expected savings of $106,000 annually.• Responded to legal issues audited & maintained compliance avoiding further litigation.• Created appropriate job descriptions through interviews, observation, and analysis.• Designed and established an Employer/Employee performance review system. Made the system easy to use leading to a full program adoption.

Member of the executive team alongside President, VP, and Directors. Strategically spearheaded HR to become a strong presence in the company involving senior management and field staff. Designed performance management system and participated in all reviews. Developed regular communication pieces for field staff. Educated employees regarding benefits and ongoing wellness. Creatively recruited and hired personnel.• Analyzed L&I self-insured program and made recommendation to senior management for an expected savings of 15% annually.• Worked with Case Workers to process injury claims and bring cases to an effective closure.• Achieved an excellent retention record reducing the cost of turnover by 26%.• Restructured risk management processes to be more efficient and avoid further litigation.

Established HR processes, benefits, labor union relationship with management and employees.• Monitored unemployment, L&I, and Jones’ Act claims to minimize loss of resources.• Facilitated labor union meeting between management, employees, and union representatives.• Worked with Case Workers and investigators to process injury claims and bring cases to an effective closure.

Worked designated book of business (clients between 100 – 1400 lives) for day-to-day management of employee benefits platforms. Led internal employee wellness program, and trained co-workers in soft skills. Researched employment laws and advised co-workers and clients.• Provided consultation to HR Departments on benefits plan, renewal analysis and ongoing plan strategies.• Facilitated and completed Form 5500 IRS filings for Health & Welfare plans for legal compliance.• Prepared coverage submissions to insurance carriers, including pre-completing applications, coordinating client signatures and binder checks, auditing enrollment forms and communicating with carrier contacts.

Responsible for 2 branches, 600 employees, and P&L for offices totaling $5MM in revenue for this $10 Billion company. Corporate was considering a closure but under my leadership business grew by 61% over 2 years. Won a $30,000,000 RFP through solid consultative sales skills including NLP techniques; developed presentations and proposals. Conducted compensation surveys, determined salary ranges, recruited, trained, and developed a loyal and dedicated staff, Maintained ISO 9000 compliance.

Certification, Personal Training

Conducted client fitness training at LA Fitness for 2 years and maintains recertification credits annually.

Mba In Process, Finance & Human Resources

Counseling, Marriage & Family Counseling

This was a one-year diploma course.

B.S. Summa Cum Laude, Business Administration

Activities and Societies: Graduated Summa Cum Laude Honor Society Member of the University Women's Tennis Team Graduated with Summa Cum.