Lesa Scarbrough Email & Phone Number

United States

Accountable for the delivery, coordination, reporting and success of project-oriented work. Analyze activity reports and performance data to measure productivity. Identify areas needing improvement and make recommendations to resolve. Direct organizational operations, projects and services. Collaborate cross functionally. Communicate with all stake.

United States

Overall responsibility for complex projects ensuring good financial performance and customer satisfaction. Manage multi-site role outs of wireless technologies and Data Center network refreshes. Manage internal/external stakeholder relationships, including partner relationships. Program level financial management, including cost management, forecasting and.

Columbus, Georgia Area

PMO Program Manager chartered to provide the passion, vision, and strategy to build and grow a strategic program within Professional Services. Lead complex IT projects, program and project management, process development, and portfolio management to successfully execute and achieve Customer Delight.

Columbus, Georgia Area

Accountable for the delivery, coordination, reporting and success of project-oriented work. Analyze activity reports and performance data to measure productivity. Identify areas needing improvement and make recommendations to resolve. Direct organizational operations, projects and services. Collaborate cross functionally. Communicate with all stake.

Managed efficiency of professional services resources across three delivery teams. Provided direct oversight of daily operation and reporting. Set, maintained, and ensured standards for Project Management. Ensured tangible, repeatable and scalable practices as PMO management. Oversaw, monitored, and audited system implementation projects focused on.

• Actively oversaw Southwest territory and 450 accounts focused on customer service to optimize sales of Medical practice management and electronic health records.
• Improved customer experience and generated recurring territory sales by managing, developing, and maintaining positive business relationships with existing customers.
• Inspired trust, built strong relationships, developed rapport, and improved sales by analyzing customer needs, presenting solutions and demonstrating new features.
• Met or exceeded annual goal of $4M by generating sales of products and services.
• Recognized as Top 20 sales producers 3 consecutive years and Presidents Club winner 2 years for exceptional sales and meeting or exceeding goals.
• Ensured customer success and resolved disputes by collaborating with accounting, support and customers for solving all billing and payment issues, maintaining a positive experience.

Columbus, Georgia Area

Delivered transactional projects. Coordinated installation of hardware, software, training, and technical services. Acknowledged as single point of customer and project contact and escalation. Collaborated with various teams to resolve customer disputes.