Luis S. Email & Phone Number

Managua, Mn, Ni

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United States

• I developed outbound sales strategies to position AI-enhanced solutions for Generative CX.• I secured efforts to get 4 monthly meetings with mid and big-sized companies in LATAM & US.• I implemented targeted outbound strategies to invite prospects to exclusive webinars and dinners, fostering crucial face-to-face connections for the VPs of Sales and driving sales opportunities.• Cold Email KPIs: 10% open rate and 5% reply rate. Sending 100+ emails per day. • Cold Calling KPIs:… Show more • I developed outbound sales strategies to position AI-enhanced solutions for Generative CX.• I secured efforts to get 4 monthly meetings with mid and big-sized companies in LATAM & US.• I implemented targeted outbound strategies to invite prospects to exclusive webinars and dinners, fostering crucial face-to-face connections for the VPs of Sales and driving sales opportunities.• Cold Email KPIs: 10% open rate and 5% reply rate. Sending 100+ emails per day. • Cold Calling KPIs: 10% connection rate. Making 20+ calls per day. Show less

United States

■ I worked as an SDR Tier 4 and developed different cold outreach strategies that involved using multiple channels such as cold email, cold calling (100+ calls per day), and LinkedIn techniques. As a result of these strategies, I was able to secure an average of 10 meetings per month with large and medium-sized enterprises.■ Managed and maintained a robust pipeline of interested prospects, which enabled me to prioritize and track potential leads efficiently. Through this process, I… Show more ■ I worked as an SDR Tier 4 and developed different cold outreach strategies that involved using multiple channels such as cold email, cold calling (100+ calls per day), and LinkedIn techniques. As a result of these strategies, I was able to secure an average of 10 meetings per month with large and medium-sized enterprises.■ Managed and maintained a robust pipeline of interested prospects, which enabled me to prioritize and track potential leads efficiently. Through this process, I developed strong organizational and analytical skills, allowing me to streamline my workflow and maximize my productivity.■ Consistently met or exceeded monthly sales targets, demonstrating my strong work ethic and ability to deliver results. Thanks to my abilities in strategic thinking and problem-solving, I was able to identify untapped opportunities and come up with innovative solutions to overcome challenges, which contributed to the growth and success of the business. Show less

United States

In charge of actively seeking new business opportunities through cold calling, engaging, and building relationships with potential customers to provide complete and appropriate solutions for them.Responsibilities:■ Capable of generating a weekly revenue of $1.5K+, which represented $6K+ monthly revenue for the company.■ Identify decision-makers, value-proposition them by providing product and service information, and set up appointments as part of our lead generation… Show more In charge of actively seeking new business opportunities through cold calling, engaging, and building relationships with potential customers to provide complete and appropriate solutions for them.Responsibilities:■ Capable of generating a weekly revenue of $1.5K+, which represented $6K+ monthly revenue for the company.■ Identify decision-makers, value-proposition them by providing product and service information, and set up appointments as part of our lead generation process. ■ Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls. Being capable of delivering over 25 monthly scheduled meetings for the local channels to develop sales strategies.■ Collaborating with sales executives to ensure the company's goals and targets are met. Show less

United States

Responsible for lead generation activities on behalf of the biggest technologies companies with a focus on increasing their sales pipelines prospecting through outbound cold callings.Responsibilities:■ Performing prospecting techniques in LATAM and the USA region for Global Technology Companies such as Google, Cisco, Hewlett Packard Enterprise, Ciena Corporation, Lenovo, and Dell. Being able to achieve 25+ qualified leads per month.■ Responsible for validation of business… Show more Responsible for lead generation activities on behalf of the biggest technologies companies with a focus on increasing their sales pipelines prospecting through outbound cold callings.Responsibilities:■ Performing prospecting techniques in LATAM and the USA region for Global Technology Companies such as Google, Cisco, Hewlett Packard Enterprise, Ciena Corporation, Lenovo, and Dell. Being able to achieve 25+ qualified leads per month.■ Responsible for validation of business opportunities encountered through the BANTP rating (Lead Generator).■ Performing telephone/email follow-up of previous opportunities found. Show less

United States

Exceeding customer expectations in every call and educating them by bringing my unique personality, enthusiasm, and passion to every conversation I had.Responsibilities:■ Inbound: Exciding 30% of the goal, converting inbound leads into closed sales per month (60+ sold units per month, the original goal was 40 monthly sold units).■ Outbound: Driving revenue by converting 20% of cold leads into closed sales monthly. (Real goal 50 sold units per month, I made 60+ monthly sold… Show more Exceeding customer expectations in every call and educating them by bringing my unique personality, enthusiasm, and passion to every conversation I had.Responsibilities:■ Inbound: Exciding 30% of the goal, converting inbound leads into closed sales per month (60+ sold units per month, the original goal was 40 monthly sold units).■ Outbound: Driving revenue by converting 20% of cold leads into closed sales monthly. (Real goal 50 sold units per month, I made 60+ monthly sold units).■ Performing outbound communications delivering engaging and compelling consumer-centric sales calls to demonstrate company´s products and services add value to existing and potential customers.■ Responsible for using a consultative sales approach to help customers in an inbound sales phone call to explore product offerings and make purchase decisions.■ Processing and reviewing orders for correct pricing, quantities, and other related information on business and consumer customers. Show less

Managua, Nicaragua

Responsible for answering customer inquiries and providing strategic support for their concern, effectively resolving customer concerns and issues and following guidelines, and ensuring adherence to policies as set by the company.Responsibilities:■ Answer incoming calls to address customer questions, requests, and issues.■ Managing high call volume from inbound phone traffic.■ Performing multitasking and operating several applications.

Managua, Nicaragua

Providing assistance and support to customer service representatives and driving performance from within the team.Responsibilities:■ Performed duties such as score goals set by management and the client. ■ Analysis via a scorecard, customer surveys, and quality monitoring to help improve team performance.■ Assisting other representatives with questions on their calls and providing on-the-spot coaching for where to find the resolution in the future. ■ Taking escalated… Show more Providing assistance and support to customer service representatives and driving performance from within the team.Responsibilities:■ Performed duties such as score goals set by management and the client. ■ Analysis via a scorecard, customer surveys, and quality monitoring to help improve team performance.■ Assisting other representatives with questions on their calls and providing on-the-spot coaching for where to find the resolution in the future. ■ Taking escalated calls to provide resolutions. Show less

Managua, Nicaragua

Responsible for handling complaints, providing appropriate solutions for customers, and following up to resolve any inconvenience customers may experience.Responsibilities:■ Being able to achieve team performance metrics, including average handling time, first call resolution, and customer satisfaction■ Manage inbound customer communications and solve their billing or account-related issues, and technical issues related to websites and mobile apps.■ Maintain active… Show more Responsible for handling complaints, providing appropriate solutions for customers, and following up to resolve any inconvenience customers may experience.Responsibilities:■ Being able to achieve team performance metrics, including average handling time, first call resolution, and customer satisfaction■ Manage inbound customer communications and solve their billing or account-related issues, and technical issues related to websites and mobile apps.■ Maintain active product knowledge - Being a product expert to ensure customer information is accurate, up-to-date, and strategic.■ Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development. Show less