Les Broeckx Email & Phone Number

Upper Glastonbury, QLD, AU

Melbourne, Australia

As Group Business Development Manager, I engage with potential clients to carefully understand their needs from which we can develop an agreed solution for expert implementation by our experienced support team. My team then nurtures the relationship enabling our client and TMC to look ahead in genuine partnership.

Melbourne, Australia

• As Group Business Development Manager, I engage with potential clients to carefully understand their needs from which we can develop an agreed offshoring solution for expert implementation by our experienced support.
• Team member (single or multiple work types or… Show more As Group Business Development Manager, I engage with potential clients to carefully understand their needs from which we can develop an agreed offshoring.
• Team member (single or multiple work types or personnel)
• Project-based activity
• Time-based activity Show less

Melbourne, Australia

Coordinated the company’s compliance program for its major client, involving monthly submissions and response coordination across internal stakeholders.Implemented business continuity plans for onshore and offshore sites incorporating response and recovery activities for potential crisis scenarios.

Melbourne, Australia

Formulated the operational strategy in conjunction with the company board, and led the change management, of a 1200 agent sales force migrating from independent contractor to employee arrangements. Designed an internal quality audit program, involving extensive root cause analysis, to validate effectiveness of recruitment, training, coaching and frontline.

Melbourne, Australia

Mitigated the potential loss of a significant sales channel impacted by structural separation issue through intensive stakeholder engagement to identify the solutions required and implementing the necessary change across the channel.Rewrote HR policies, in conjunction with HR specialists, to better meet the needs of frontline managers.Improved new agent.

Melbourne, Australia

Conducted a companywide operations review in partnership with an external top-tier consultancy that identified a raft of potential improvements and significantly strengthened the client relationship.Managed the company’s dealership licence obligations as they related to accreditation and training certification achieving 100% compliance.Introduced regular.

Melbourne, Australia

As Channel Development Manager delivered a new contact approach, as calibrated internally and with several top-tier consultancies, to front of house sales and customer experience process and practice across 10 outbound sales contact centres.As Business Development Manager, led a national team of embedded sales development managers and support team across.