At Actual, we assist manufacturingindustry customers in climbing the Industry 4.0 and 5.0 maturity ladder. Our expertise in Augmented Intelligence empowers businesses with enhanced cognitive capabilities, enabling them to make data driven decisions, optimize operations, and foresee industry trends. We blend human intuition with artificial intelligence to create a synergy that propels businesses into a new era of industrial revolution.

At EmpoweredEdAI, we believe in the power of technology to transform lives and communities. Based in Toledo, Ohio, we focus on expanding the local Software Ecosystem and providing Augmented Intelligence skills and tools to those with limited opportunities. Our initiatives aim to break down barriers, foster innovation, and empower individuals to contribute to the tech industry. Together, we are building a more inclusive and equitable tech future.

Legacy Business Solutions is a forward-thinking consulting company headquartered in Toledo, Ohio, dedicated to driving positive change and fostering inclusivity across organizations and communities nationwide. Our mission is rooted in community engagement, diversity, equity, and inclusion, with a strong focus on workforce development, bridging the digital divide, promoting racial equity, and empowering underserved and marginalized communities.At Legacy Business Solutions, we understand… Show more Legacy Business Solutions is a forward-thinking consulting company headquartered in Toledo, Ohio, dedicated to driving positive change and fostering inclusivity across organizations and communities nationwide. Our mission is rooted in community engagement, diversity, equity, and inclusion, with a strong focus on workforce development, bridging the digital divide, promoting racial equity, and empowering underserved and marginalized communities.At Legacy Business Solutions, we understand that true progress lies in creating a culture of equality and providing equal opportunities for all. We work hand in hand with businesses, helping them navigate the complexities of today's diverse workforce while fostering a sense of belonging and understanding among their employees. Our team of seasoned consultants brings expertise in cultural intelligence, community outreach, and strategic planning, enabling companies to connect with their employees on a deeper, more meaningful level.One of our core pillars is community engagement. We believe in the power of collaboration and actively seek partnerships with local organizations, non-profits, and community leaders to address the unique challenges faced by underserved communities. By working closely with stakeholders, we develop tailored solutions that empower individuals and promote economic growth, ensuring that no one is left behind in the journey towards a more equitable society.Closing the digital divide is a pressing issue of our time, and Legacy Business Solutions is committed to bridging this gap. We offer comprehensive strategies and resources to help organizations and communities overcome barriers to digital access, ensuring that everyone has equal opportunities to thrive in the digital age. By providing technology training, infrastructure development, and digital literacy programs, we empower individuals and businesses to fully participate in the digital economy. Show less

Raised $10,000 in donations, via contest entries, securing more than 350+ tickets to mutliple NBA games with multiple franchises, brokering fundraising partnerships and in kind donations, from various donors, franchises, and companiesI also brought National recognition to Madd Poets Inc., and its Executive Director, by writing the winning bio entry for the America's Smiliest Role Model Contest For details, please visit… Show more Raised $10,000 in donations, via contest entries, securing more than 350+ tickets to mutliple NBA games with multiple franchises, brokering fundraising partnerships and in kind donations, from various donors, franchises, and companiesI also brought National recognition to Madd Poets Inc., and its Executive Director, by writing the winning bio entry for the America's Smiliest Role Model Contest For details, please visit http://www.americasbest.com/smiley/americas-smiliest-role-model/-I also facilitated a meeting with a sponsor of the contest, Rickey Smiley for our Executive Director David Bush.My duties also include: -Greeting parents and signing in participants for attendance-Ensure that all components are run on time-Speaking to parents regarding special events, program components and provide other general information in reference to the organization -Provide and file enrollment forms, attendance sheets, and program documents-Complete monthly reports-Respond to emails and calls pertaining to Madd Poets in a timely mannerIn this position I demonstrate the ability to take my task to the next level. Not only do I perform my normal duties for Madd Poets programs but I am also an ambassador for the organization. I use my ability to project the needs of the organization clearly, whether by email or via phone call in a manner that makes donors understand the history, path and goal of our organization. Show less

Bitwise Industries is a for profit tech services company that focuses on building tech economies in underserved communities. For more information about partnership or collaborative opportunities email info@bitwiseindustries.com

I supervise ProMedica's Hospital Quality Assurance Trainers and ProMedica's Physician Group's Epic Trainers. We support more than 200 PPG locations and all hospitals within ProMedica's scope. We assist front office staff, Office Managers and Operations Directors with Epic, by providing shoulder support ad hoc, remoting into computers, leading Training classes, implementing kpi's and metrics for offices and end users. I also serves as a technical resource to the Office Managers… Show more I supervise ProMedica's Hospital Quality Assurance Trainers and ProMedica's Physician Group's Epic Trainers. We support more than 200 PPG locations and all hospitals within ProMedica's scope. We assist front office staff, Office Managers and Operations Directors with Epic, by providing shoulder support ad hoc, remoting into computers, leading Training classes, implementing kpi's and metrics for offices and end users. I also serves as a technical resource to the Office Managers, Operations Directors and Central Billing Office staff. I am responsible for the development and recommendation of future technologies, workflow and processes as they pertain to practice management. Serves as business unit resource for all Practice Management Training and Technology endeavors. Additionally I supervise the creation, development, deployment and maintenance of employee training on all computer systems including Practice Management, internet access, Microsoft Office products and basic network utilization. Supervises and coordinates training, processes, workflows and activities for the Training and Development staff, Help Desk Operators, and Payment Reconciliation Specialist, and other direct reports as relates to performance evaluations and work assignment assessment. Prepares required paperwork relative to human resource management, including but not limited to screening, interview, and selection of candidates according to PPG Hiring procedures for applicable CBO postings. Works with Practice Management software vendor and user groups to assure applications work efficiently and effectively. Proactively develops and contribute to ongoing enhancements and improvements hereto. Supervises communication, testing and training of all Practice Management software upgrades. Utilizes knowledge of ICD-9 and CPT coding, EDI requirements and availability, as well as insurance billing protocols to serve as a technical resource for all staff. Show less

I supervise a team of customer service specialist, tasked with the transition of the Athena Legacy Billing Project. Our team of 6 handles inbound calls from patients, insurance reps, and providers offices, in reference to billing for Promedica Physicians and Continuum. I correspond with various medical groups within Promedica in order to provide the best customer service experience possible and bring resolution to patient accounts. This includes, but is not limited to: correspondence… Show more I supervise a team of customer service specialist, tasked with the transition of the Athena Legacy Billing Project. Our team of 6 handles inbound calls from patients, insurance reps, and providers offices, in reference to billing for Promedica Physicians and Continuum. I correspond with various medical groups within Promedica in order to provide the best customer service experience possible and bring resolution to patient accounts. This includes, but is not limited to: correspondence with provider offices, coders, insurance companies, including Medicare and Medicaid. Show less

As a Settlements Account Manager I serve as the primary contact for the client and am responsible for client satisfaction. I act as client project manager for all settlement campaigns with my designated account base. I am responsible for processing all direct and partner contracts/agreements and contract renewals or addendums for new work for and existing clients. I also ensure that client issues are dealt with in an efficient manner, informing the department manager of any problems… Show more As a Settlements Account Manager I serve as the primary contact for the client and am responsible for client satisfaction. I act as client project manager for all settlement campaigns with my designated account base. I am responsible for processing all direct and partner contracts/agreements and contract renewals or addendums for new work for and existing clients. I also ensure that client issues are dealt with in an efficient manner, informing the department manager of any problems that may arise.Additionally I upsell existing clients to new settlement opportunities for account growth and new business.As an implementation specialist my role was to is establish and maintain client relationships in order to locate and quality practices and hospitals that could benefit from our services. During this process I also maintain ongoing relationships with Allscripts sales representatives and trainers, doctors, billing, practice and department managers, clients and other outside entities.As an implementation specialist I am required to establish client relationships, based on partnership sales with Allscripts, in order to find qualified clients that would like to move forward with the Contract Audit Recovery service.I verify using predetermined criteria, that a client sold by Allscripts is qualified for our service. Upon verification I reach out to the primary contact associated with the healthcare practice or hospital in order to establish the process and guidelines necessary in order to move forward with our service.I then pair clients with an account manager that is responsible for performing the analysis during the Contract Audit Recovery service. Show less

•Adjudicated, adjusted and provided explanations on claims, benefits and policies for providers, brokers and medical personnel within HIPAA guidelines and regulation•Dental claims processing • Resolving inquiries customers have about their health insurance coverage or claims in an inbound call center setting•Reviewed UB04, HCFA 1500, and electronic claims submission for claim adjustment and billing purposes• Identify and resolve customer concerns, while efficiently navigating… Show more •Adjudicated, adjusted and provided explanations on claims, benefits and policies for providers, brokers and medical personnel within HIPAA guidelines and regulation•Dental claims processing • Resolving inquiries customers have about their health insurance coverage or claims in an inbound call center setting•Reviewed UB04, HCFA 1500, and electronic claims submission for claim adjustment and billing purposes• Identify and resolve customer concerns, while efficiently navigating systems to find answers and communicate with clarity and empathy• Works in conjunction with other departments to resolve issues that may reach beyond initial calls•Direct knowledge of Heathcare.gov, Affordable Care Act, ICD9, CPT, HCPC, medical billing and claim adjudication Show less

•Responsible for training and keeping members abreast of new and current products, features, plans and competitors•Maintain a high level of motivation, initiative, and accountability• Kept store planogram, fact sheets and price tags up to date and in compliance in accordance with company guidelines and regulations• Key Holder responsible for daily bank drops, ordering accessories, and establishing new businessopportunities

Answered inbound calls from customers and assisted in choosing plans and phones while setting proper expectations for customers in reference to coverage, services and billing• Interpreted customer problems and offering practical, mutually appeasing solutions• Assisted in the transition process during the merger between Alltel and Verizon by taking tech support calls, retention calls, assessing and reporting issues of the merger

Responsible for answering general questions, applying rate plan changes to customer accounts, establishing new accounts and selling Alltel products including plans and devices• Provided 1st tier technical support, assisting customers with troubleshooting their devices• Performed various other day to day duties in relation to customer service and customer account maintenance.