Les Eisel Email & Phone Number

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Los Angeles, CA - Working Remotely

Manage pipeline of inbound and organically generated leads from owners who are interested in obtaining values for their classic vehicles and listing them for auction on our online auction platform. Compile photos and information on subject vehicle and establish a value using value guides and comparable auction sales. Negotiate a reserve that is.

• Provided customer service and technical support to real estate brokers, agents and member associations.
• Consistently ranked in top 3 agents in call volume processing average 200 calls per week
• Supported members with system usage, third party product support and general compliance inquires and policies/procedures.
• Provided technical walk through instructions/training on supported products.
• Maintained CRM and escalated/created tickets for issues that needed to be addressed by tier 2 support.
• Assisted in training/mentoring new hires

Santa Ana, CA

• Underwriter and Process Support in Default Mortgage Servicing
• Worked in conjunction with the Process Support Group to obtain all borrower income documentation required and validate documents submitted.
• Verified occupancy and the reason for hardship on each borrower file received.
• Identified type and amount of liquid assets held by each borrower.
• Performed a loss mitigation treatment eligibility analysis using verified income documentation.
• Manually calculated each borrower’s front end and back end debt to income ratios.

Orange, CA

• Independent Foreclosure Reviews: Contracted assignment with Promontory Financial Group to conduct forensic financial audits on loans which were previously reviewed and decisioned for loan modifications by the loan.
• Reviewed information/data as provided from the loan servicer which would have been available at the time of their underwriting decision. Recalculated the borrower’s income using available income.
• Validated the loan servicer’s approval or denial decision against the results of the independent review. Validated whether the reviewed loan modification/workout decision was in compliance with investor, loan servicer.
• Prepared a narrative report outlining the entire independent foreclosure review process including data/calculations used and the results of the review.

Irvine, CA

• Preservation Specialist
• Maintained a pipeline of 150 - 175 loans in the loan modification review process. Reviewed borrowers’ income and financial situation to determine their eligibility for the either the Home Affordable Modification.
• Established rapport and developed strong working relationships with borrowers.
• Obtained relevant information and data from borrower (both verbal and written documentation)
• Reviewed, analyzed and evaluated existing financial information as provided by from borrower.
• Maintained regular communication with borrowers regarding the status of their modification review. Advised clients of additional information required to proceed with their review and addressed any of their questions or.

Rancho Cucamonga, CA

• Loan Modification Negotiator
• Maintained a pipeline of 125 -150 loans in the loan modification review process.
• Contacted borrowers to discuss their hardship situation, income and evaluate their existing debt. Determined acceptable financial solution for borrowers and investors. Communicated with borrowers on a regular basis.
• Coordinated with the foreclosure department/attorneys regarding pending foreclosure actions, pending sale dates and monitored NOS and NOD. Researched and assured title was clear.
• Developed loan modification proposals which were presented to underwriter, management and investor for approval. Negotiated final loan modification terms with borrower and obtained down payment (if required) to.
• Developed AAM tools and spreadsheets to improve productivity. Ordered, reviewed and approved Appraisals, BPO’s, and title reports. Assigned REO properties to agents and monitored progress.

Rancho Cucamonga, CA

• Handled average of 160 inbound customer service calls per day.
• Resolved customer billing inquires and account maintenance.
• Accepted and resolved escalated calls from other associates.
• Assisted associates in resolving system and policy issues.
• Initiated investigation for unauthorized charges.
• Processed, reviewed and approved/declined credit card applications.

Pasadena, CA

• Training Supervisor, Western Region
• Coordinated, scheduled and monitored 7 trainers in 4 calls centers (West Coast Operations)
• Coached and evaluated trainers, training materials and quality of training
• Designed, created, reviewed and approved new training materials
• Developed internal programs and templates to improve efficiency, productivity and increase product knowledge
• Evaluated and measured results for the effectiveness of training programs.Trainer

Bs, Business Administration

High School Diploma

Activities and Societies: Marching Band Jazz Band Student Director DramaHighly active in music program. Selected and participated in PCC.

Transfered To California State University Los Angeles, Music

Activities and Societies: Rose Parade Marching BandMusic major and changed to business once at Cal State LA