Lesha Mitchell Email & Phone Number

Georgetown Tx

• Act as a trusted advisor to customers and own the success of the overall post-sales relationship.• Develop and implement the Customer Success and Onboarding strategy for Metallic, Commvault's SaaS start-up.• Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk.• Understand the motivation, business drivers, strategic goals and desired business outcomes for Metallic portfolio of customers.• Facilitate Metallic onboarding; including key processes, escalation pathways, andinitial account/user setup.• Develop a deep empathetic understanding of the customer personas, software use cases, and pain points.• Facilitate and align resources for any expansion opportunities in Metallic and Commvault

Round Rock, Texas, United States

Metallic (a Commvault venture) offers simple, smart, secure data protection as a service for on-premises, SaaS, and cloud-native data. Up in minutes, agile for years with immutable and airgap security. Created by 2 industry leaders - Commvault and Microsoft.

Round Rock, Texas

Manager of a great team of Sales Representatives in the Global Client and Compute Solutions Group.

Round Rock, Tx

Helping our current and future customers create solutions to protect, manage and modernize their data environment.

Round Rock Tx

• Responsible for selling Commvault's Data Management platform into SLED and Healthcare accounts in the Southeast Region. Duties include keeping account information updated in SalesForce, using Himssanalytics, RainKing and other tools to search for white space, developing relationships with resellers and alliances to collaborate plans for account penetration, using Marketo to help drive our messaging, and working with field AE's to help drive the sales process to closure. ATTAINMENT of 124.57% (Q3 FY18) with Professional Services attainment of 276.48%.

Austin, Texas Area

•Responsible for managing all office aspects of a pediatric clinic including patient intakes, billing claims, processing EOBs, payroll, new hires, credentialing of therapists, handling of insurance claim issues, writing appeals, handling patient satisfaction issues, and reconciling various statements and spreadsheets related to insurance benefits, authorized visits and payments. CUT overhead expenses by 30% and brought patient account balances down 20% over 3 years

Austin, Texas Area

• Responsible for managing an internal sales force in the business division. Duties included motivating and developing the sales force, effectively handling customer satisfaction issues, working strategically with the reps and cross functional organizations to bridge communication gaps and provide efficiencies for a better customer experience, and maintain/track reporting metrics for rep improvements. WON END OF YEAR SALES TRIP for highest Revenue/Profit attainment over 4 quarters

Ausin, Tx

• Responsible for managing the relationship between Dell and the customer. Travel 100% of time to customers finding out their goals and challenges and presenting Dell business solutions that can help them meet those goals and challenges. Work with a dedicated inside team as well as a field system consultant to increase our customer’s knowledge of Dell’s products and services as well as handle and escalate customer issues to ensure a positive customer experience and continued loyalty.WON Q3 SALES TRIP for highest attainment over quota for that quarter

Austin, Tx

• Responsible for managing an internal sales force within the Enterprise division which sells to the Fortune 100 companies. Duties include forecasting, coaching and motivating the sales force., effectively handling customer satisfaction issues, , working strategically with customers interested in venture leasing, Dell Ventures and co-marketing programs and participating in customer briefings both onsite and offsite and maintaining reporting/forecasting requirements.WON END OF YEAR SALES TRIP for highest Revenue/Profit attainment over 4 quarters

Austin, Tx

• Responsible for forecasting and budgeting a $22M business• Prepare monthly closing entries to cross charge all segments of Dell• Update weekly packages, keeping track of headcount, queue info., call info., and spare part sales• Work closely cross functionally on various projects to drive CSD down and prepare any necessary spreadsheets to record statistics.

Austin, Tx

• Responsible for forecasting and budgeting the Corp. division of Major Accounts

Austin, Texas Area

Managed the accounting department for this commuter airlines company. Was the executive assistant to the CFO and briefly took over his role as CFO for close to a year before leaving and joining Dell. Was responsible for automating the accounts receivable system of the company.

San Antonio, Texas Area

Was part of a team that audited various companies, banks and universities in and around the San Antonio area.