Shawn J. Email & Phone Number

-Created, maintained, updated and audited over 100 technicians’ commission-based paysheets utilizing Excel, OneDrive, Google Sheets, and Google API.-Created a standardized KPI and monthly reporting tool with auto-importing of aforementioned spreadsheet data to account for labor, material, and commission costs; and, easily display total company revenue utilizing multiple filters and graphical displays.-Automated a myriad of formerly manual accounting and auditing processes using GAPS and several web-based API’s. -Provided technical and code support to Service Titan.

-Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.-Check to ensure that appropriate changes were made to resolve customers’ problems.-Confer with customers by telephone or in person to provide information about our products or services, take or enter special orders, and obtain details of complaints.-Monitor compliance to operational, safety, or inventory control procedures.-Maintain documentation of any loss prevention activity, including write-ups and notices to other stores for multiple offenders.-Perform cash auditing and deposits to fully account for all store cash, including checks and coupons.-Review all cash and check discrepancies to ensure adherence to store and company guidelines.

-Confer with patients via phone to confirm, schedule, and collect payments.-Manage and audit thousands of patient accounts to ensure proper payments were being made in a timely manner.-Sending overdue accounts to collections as necessary unless waived due to hardship.

-Confer with patients via phone to confirm, schedule, or collect payments.-Audit insurance codes for proper billing procedures.-Apply payments to patient accounts or send to collections as necessary.-Organize and file: doctor, patient, and insurance paperwork for records.