Leshmi Geraghty Email & Phone Number

•Leading and managing moderation teams across the UK, US, AU and NZ •Developing and implementing effective moderation strategies and workflows in line with company guidelines.•Collaborating with the Head of Support and Moderation, Online Policy and Safety Manager, and other cross-functional teams to maintain a safe and engaging platform.•Training and mentoring moderation team members, fostering their growth and development.•Ensuring adherence to content moderation guidelines and policies, continuously improving processes.•Monitoring team performance and provide regular feedback and coaching to ensure high-quality moderation outcomes.•Collaborating with the Head of Support and Moderation to establish and achieve key performance indicators (KPIs) related to content moderation.•Staying updated on industry trends and best practices in content moderation and safety to drive continuous improvement.

Bipolar UK is the only national charity dedicated to empowering individuals and families affected by bipolar. Bipolar UK has an ecommunity which is a supportive online forum for everyone affected by bipolar. The eCommunity is a safe and secure space where the community can discuss the challenges they face, ask questions and share their experiences.•Providing administration and moderation of the eCommunity ensuring that posts abide by the house rules and providing support to forum members as required.•Referring difficult and concerning content to the other moderators and Senior Peer Support Officer to ensure consistency and so that users can receive further support from the charity where appropriate.•Referring all safeguarding issues to the designated safeguarding lead and providing reports of incidents and actions.•Providing technical support and guidance to service users on how to use the eCommunity, answering any queries regarding problems they may have accessing the service.•Developing and marketing the service to reflect the needs of the service users.•Providing feedback to the rest of the Bipolar UK team on topical issues and concerns of the eCommunity.

The most comprehensive source for marketplace and sharing economy startups to learn, network and exchange information about risk management, trust & safety, compliance & legal strategy.

Brighton, England, United Kingdom

My role involved ensuring that the TSR community remained a safe, welcoming, and supportive place for peer- to-peer student connections and conversations and leading the safeguarding strategy for the UK’s largest online student community.•Understanding and implementing new, upcoming online harms legislation,ensuring our users benefit from a safe online environment and our processesare fully optimised and effectively communicated to relevant stakeholdersacross the business•Ensuring the organisation's safeguarding policies and procedures are compliantwith external regulators and internal processes•Managing the community moderation team, ensuring that the moderation queueis managed effectively and efficiently. Providing feedback, support and trainingas well as overseeing recruitment for the team and covering moderation for theneeds of the business.•Main point of contact for any TR user safeguarding concerns and workingclosely with internal colleagues and external agencies, including the police, totake necessary action. Providing out of hours support in an emergency.•Ensuring the TSR online community is managed effectively and efficiently andengaging with the community.•Working in partnerships with charitable organisations to ensure users aresignposted and supported adequately.•Managing the customer service function and ensuring that queries areresponded to and appropriately escalated and resolved.•Monitoring all industry information and news to anticipate potential issues and actaccordingly, mitigating risk for the website.•Feeding back insights gained from community moderation into the communityand engagement team.•Technical forum maintenance to ensure the community is safeguardedadequately.•Managing all legal issues and complaints involving content on the website.

Brighton, England, United Kingdom

•Ensure the organisation's safeguarding policies and procedures are compliant with external regulators and internal processes•Managing the community moderation team, ensuring that the moderation queue is managed effectively and efficiently. Providing feedback and support as well as overseeing recruitment for the team and covering moderation for the needs of the business. •Main point of contact for any TSR user safeguarding concerns and working closely with internal colleagues and external agencies, including the police, to take necessary action. Providing out of hours support in an emergency. •Ensure the TSR online community is managed effectively and efficiently and engaging with the community, creation of campaigns and content for life around learning sections.•Working in partnerships with charitable organisations to ensure users are signposted and supported adequately.•Managing the customer service function and ensuring that queries are responded to and appropriately escalated and resolved.•Monitor all industry information and news to anticipate potential issues and act accordingly, mitigating risk for the website. •Regularly feeding back insights gained from moderation into the community and engagement team.•Technical forum maintenance to ensure the community is safeguarded adequately. •Ownership of the volunteer programme to ensure it is a powerful tool for TSR and an enriching experience for students.•Managing all legal issues and complaints involving content on the website.

Brighton, England, United Kingdom

The City Girl Network is made up of a collective of local communities within cities throughout the UK, Europe and USA. CGN has brought together over 40,000 women over the past four years to make new friends and have fun in the cities they’ve chosen to call home.I managed a Facebook group with other city girls called Brighton Girl, part of the City Girl Network which had over 25,000 members upon departing from CGN. My role was to ensure the group was a safe space for women to connect, share their ideas, thoughts and ask for advice as well as: •Recruiting and training new admins/moderators•Ensuring that all posts and comments complied with group guidelines.•Providing feedback and support to a team of moderators and admins.•Providing support with any safeguarding and welfare concerns.•Signposting members in crisis to relevant mental health organisations. •Admin and moderator for the group•Offering advice and support to women in the group.

Brighton, England, United Kingdom

•Admin and moderator for the Brighton Girl Facebook Group, part of the City Girl Network which currently has over 20,000 members. My role is ensure the group is a safe space for women to connect, share their ideas, thoughts and ask for advice.•Offering advice and support to women in the group.

Brighton, England, United Kingdom

EC is a globally recognised and trusted brand with 22 schools in 6 different countries. Each year the EC helps over 40,000 students from over 120 countries to learn English and improve their language skills.My role was based at EC Brighton which involved: •Supervising the Student Services Coordinators to ensure the team is always delivering great service to students.•Responsible for ensuring company and regulatory procedures are followed accurately and in a timely manner including student immigration requirements and statutory procedures.•Continuously evaluating and identifying opportunities to drive process improvements and service applications that positively impact the student’s experience.•Managing student welfare and safeguarding issues. Key Achievements- Appointed as the UK and Ireland accommodation module super user in November 2018.- Managing safeguarding related issues.- Certified in Student Services Management.- Part of a Global SOP review project.- Organising successful events to raise money for charity, for the centre’s CSR programme.- Appointed as a Brand Ambassador for the organisation- Recruited to be in a regional team of 15 in the company during lockdown to work in accommodation and customer service across 7 locations.- Training and developing a training programme for new student service coordinators within the UK and Ireland.

Brighton, England, United Kingdom

•Being the first point of contact for all queries relating to accommodation.•Responsible for ensuring the smooth delivery of student firsts including airport transfers, arrival at residences, and homestay hosts.•Responsible for the efficient running of the accommodation department including the allocation of residences and homestay within the agreed timeframe set down by company policy and maintaining an up to date system of all necessary records.

• Employed as a bank worker alongside full time employment between September 2016 - April 2021. I worked across various projects run by BHT including severe weather emergency protocol to provide residential and housing related support using a recovery approach to vulnerable tenants with mental health and complex support needs.

•To ensure that tenancies are sustained, and a range of needs are met such as access to mental health/addiction and health services, general practical help, administering medication, assistance with benefits, budgeting, life skills, general counselling support, promoting health, independence and quality of life and encouraging residents to participate in the wider community.

Brighton, England, United Kingdom

•First point of contact for all students in the residence, acting as a source of information and advice for students requiring assistance and making internal referrals as required.•To assist new arrivals, ensuring that they are escorted to their accommodation and inducted fully. •To work with the security staff to identify trends in behaviour and report accordingly and provide nightly reports to the residential manager and other key staff.•Reporting and recording all safeguarding issues.

Brighton, England, United Kingdom

•Providing care in the community for adults with mental health conditions, learning difficulties and autism.•To ensure that tenancies are sustained, and a range of needs are met such as access to mental health/addiction and health services, general practical help, administering medication, assistance with benefits, budgeting, life skills, general counselling support, promoting health, independence and quality of life and encouraging residents to participate in the wider community.

Ealing, England, United Kingdom

•Researching and conducting surveys on topics of current interest. • Collating data on behalf of organisations such as HMRC and Liverpool Victoria Key Achievements: •Hired as the first sixteen year old to work for the company.