Leslee Chung Email & Phone Number

Toronto, Ontario, Canada

• Edited slide decks for client at Kenvue, ensuring error-free content and style consistency.
• Edited mass email communications for client at Sun Life, ensuring clarity and conciseness.
• Proofread event flyers and marketing material for client in automotive industry, ensuring 100% accuracy.

Toronto, Ontario, Canada

• Wrote process documentation, training guides, and knowledge bases for various digital sales tools: Salesforce, OneSpan eSignature software, and Advisor Hub, increasing digital knowledge and usability.
• Proofread and edited copy to ensure clear and cohesive instruction for intended audience and enhanced team efficiency by reducing inquiry response time, reallocating time for additional projects.
• Implemented standardized style guide improving consistency and reducing errors.
• Validated processes to ensure 100% accuracy of information before published.
• Business application support to advisors, field leaders and internal business teams to improve and grow knowledge in using digital tools and emerging new technology.
• Collaborated with technical support teams to monitor and evaluate challenges and gaps identifying valuable training opportunities.

Markham, Ontario, Canada

• Edited financial centre mass email communications for grammatical and typographical errors distributed to organization's financial advisors.
• Maintained company language and stylistic standards in communications and PowerPoint presentations.
• Edited and proofread thirty-page monthly bulletin, including fact-checking financial results.
• Increased digital knowledge and usability by training advisors on software programs and digital tools.
• Significantly reduced client downtime by providing IT support and process optimization.

Toronto, ON

• Proofread digital flyers to ensure 100% accuracy on Flipp app.
• Adhered to retailers' written and visual style guides to ensure consistency and reduce errors.
• Managed project planning and scheduling of multiple retail digital flyer accounts, including IKEA, DICK’S Sporting Goods, and small grocers.
• Cultivated lasting client relationships while serving as operational expert for assigned projects.