Leslee Chung Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

‣ Edited slide decks for client at Kenvue, ensuring error-free content and style consistency.‣ Edited mass email communications for client at Sun Life, ensuring clarity and conciseness.‣ Proofread event flyers and marketing material for client in automotive industry, ensuring 100% accuracy.

Toronto, Ontario, Canada

‣ Wrote process documentation, training guides, and knowledge bases for various digital sales tools: Salesforce, OneSpan eSignature software, and Advisor Hub, increasing digital knowledge and usability.‣ Proofread and edited copy to ensure clear and cohesive instruction for intended audience and enhanced team efficiency by reducing inquiry response time, reallocating time for additional projects.‣ Implemented standardized style guide improving consistency and reducing errors.‣ Validated processes to ensure 100% accuracy of information before published.‣ Business application support to advisors, field leaders and internal business teams to improve and grow knowledge in using digital tools and emerging new technology.‣ Collaborated with technical support teams to monitor and evaluate challenges and gaps identifying valuable training opportunities.

Markham, Ontario, Canada

‣ Edited financial centre mass email communications for grammatical and typographical errors distributed to organization's financial advisors.‣ Maintained company language and stylistic standards in communications and PowerPoint presentations.‣ Edited and proofread thirty-page monthly bulletin, including fact-checking financial results.‣ Increased digital knowledge and usability by training advisors on software programs and digital tools.‣ Significantly reduced client downtime by providing IT support and process optimization.

Toronto, On

‣ Proofread digital flyers to ensure 100% accuracy on Flipp app.‣ Adhered to retailers' written and visual style guides to ensure consistency and reduce errors.‣ Managed project planning and scheduling of multiple retail digital flyer accounts, including IKEA, DICK’S Sporting Goods, and small grocers.‣ Cultivated lasting client relationships while serving as operational expert for assigned projects.