Leslee Ketner Email & Phone Number

Austin, Texas Area

Austin, Texas Area

• Pre-leased, ramped up and collaborated in opening this new memory care community • Recognized for exceeding 5% growth over ADC budget FY14 within a 4-month period and within 10 months of opening, Silverado was achieved 60% occupancy rate at 92-beds • Awarded Presidents Club and Winners Circle FY14 with a week’s vacation to Santa Barbara • Provided platinum customer service to prospective clients and their families, understanding their situation and working to accommodate them as quickly as possible • Consistently raised the bar and elevated resident satisfaction levels by identifying/implementing best practices, ensuring quality and reducing move-in time due to guidelines set by the City of Austin • Ensured compliance with City regulations and company guidelines, providing a safe environment for all

Austin, Texas Area

• Came in and hit the ground running, tying up loose ends and working with creative department to get leasing in order at each location; managed leasing, sales and marketing for each community • Completed activities required for each lease as well as worked three (3) communities simultaneously while at Horizon Bay; within record time, closed nine (9) leases, bringing one community to 100 % and another being just one unit short of 100% • Improved community revenue production, exceeded marketing and business expectations despite the presence of new competition • Represented community and increased awareness through participation in events, professional group and community involvement • Managed business development efforts that generated warm referrals • Partnered with management and assisted with resident retention as well as developed and executed marketing plans that overachieved community occupancy goals quickly; assisted sister communities in need through mentoring and offering referrals • Consistently averaged 100% revenue against occupancy for several months FY11 with a waiting list for apartments • Upon leaving Horizon Bay Round Rock, left community at 100% with the first move-out leased for the upcoming • Diligently helped a family who was in crisis to find a placement and care for their loved one; due to the level of dedication, John Nienstet, Vice President, awarded a Certificate of Recognition that provided the story, which was published regarding the situation in Brookdale’s Newsletter, “ExSellence Publication,” September 2011 • As Sales and Marketing Director of Sterling House of Waxahachie, supervised a Sales Counselor and Concierge