In my role as Online Manager at NEO Trading, I oversee a diverse set of responsibilities crucial to the company's success. Central to my role is the strategic management of the company and brand's online presence, involving the curation and design of web content, product packaging, and promotional mailers.As a dedicated digital marketing professional, I orchestrate tasks to foster a robust online presence and engage key clients. This includes developing and maintaining websites for various product brands with a focus on optimal functionality and user experience.I strategically manage social media platforms, particularly Facebook and Instagram, curating content to enhance the company's online visibility. Monthly mailers via Mailchimp keep our audience informed about updates, promotions, and exclusive offers.Implementing strategic promotions and specials, such as coupon strategies and website exclusives, is integral to attracting and retaining customers, fostering brand loyalty. I monitor web and social analytics to derive insights into user behavior and campaign performance.In addressing the dynamic digital landscape, I investigate and resolve website and integration software errors, particularly with Stock2shop, ensuring seamless operations.Client management involves the meticulous handling of product listings and updates for key clients, including esteemed partners such as Wellness Warehouse, Takealot, Faithful to Nature, and Dis-Chem.My proficiency extends to creative design, where I excel in crafting collaterals like catalogues, social media posts, web banners, printed adverts, and trade presenter designs, aligning seamlessly with brand aesthetics.Serving as a key liaison for clients like Takealot.com and One Day Only, I prioritize exemplary service and provide crucial technical support to colleagues. This ensures smooth day-to-day operations essential for the sustained success of our digital initiatives.

Customer Service Manager | 2019-2022Addressing Customer Queries and Resolving ComplaintsOversight of Customer Service Team and ProcessesInvestigation and Evaluation of Customer Complaints and ClaimsKey Client Management: Takealot.com, Faithful to Nature, LootWeb Content ManagementAdministration | 2016-2019General Administrative DutiesImplementation of Online Stock Control MeasuresWeb Content Management

Print Production Coordinator | 2007-2016Oversight of Manufacturing Teams and ProcessesCustomer Service and Internal Sales ManagementGeneral Administration DutiesStock Control ManagementWeb EditingDigital MarketingDigital DesignPromotionsStock Control | 2006 – 2007Supervision of Warehouse Teams and ProceduresImplementation of Streamlined SystemsCustomer Service and Internal Sales ManagementGeneral Administration DutiesCustomer Service Assistant | 2005 – 2006Customer Service and Sales SupportGeneral Administration Duties