Lesleigh Ross Email & Phone Number

* Respond to enquiries through phone and oversee the sales support email inbox, ensuring prompt response times and efficient resolution of queries.* Manage, respond and escalate any complex issues in a timely manner to relevant Carnival team member.* Provide assistance with technical issues such as login difficulties, password resets and account follow-ups for travel agents.* Promote and encourage travel agent engagement by directing them to resources such as GoCCL, Funzone and… Show more * Respond to enquiries through phone and oversee the sales support email inbox, ensuring prompt response times and efficient resolution of queries.* Manage, respond and escalate any complex issues in a timely manner to relevant Carnival team member.* Provide assistance with technical issues such as login difficulties, password resets and account follow-ups for travel agents.* Promote and encourage travel agent engagement by directing them to resources such as GoCCL, Funzone and Brand Centre as examples.* Coordinate the distribution of marketing materials, including brochures, sales flyers, and other collateral, to Trade partners.* Coordinate with trade support and reservation team leaders to address and resolve ongoing issues, aiding BDMs in providing solutions to our travel agent partners.* Assist with basic administrative or system support functions. Show less

Brisbane, Queensland, Australia

• Presented all online enquiries and potential customers with a superb first impression of Clean Cruising’s personalised service and industry expertise.• Implemented best-practice sales process to meet the Company’s business goals and vision to become Australia’s preferred cruise agent.• Demonstrated comprehensive knowledge of all cruise operators and routes, itineraries, group bookings, package deals, VIP offerings and promotions, cabin layouts, popular cruise trends, as well as… Show more • Presented all online enquiries and potential customers with a superb first impression of Clean Cruising’s personalised service and industry expertise.• Implemented best-practice sales process to meet the Company’s business goals and vision to become Australia’s preferred cruise agent.• Demonstrated comprehensive knowledge of all cruise operators and routes, itineraries, group bookings, package deals, VIP offerings and promotions, cabin layouts, popular cruise trends, as well as airlines, tours and transfer options, and the full-scope booking process.• Led by example to train and mentor a team of consultants to confidently assess customers’ needs and provide them the best possible cruise holiday and travel services shopping experiences. Show less

* Lead onboard operations and administration for onboard sales programs* Coordinated with the onboard departments for execution and deployment of marketing initiatives.* Scheduled & Coordinated sales events and experiences* Quickly establishing and fostering partnerships with executives and other stakeholders in highly cross-functional organisation. * Served as a liaison with corporate office and work with cross-functional teams,including international departments such as sales,… Show more * Lead onboard operations and administration for onboard sales programs* Coordinated with the onboard departments for execution and deployment of marketing initiatives.* Scheduled & Coordinated sales events and experiences* Quickly establishing and fostering partnerships with executives and other stakeholders in highly cross-functional organisation. * Served as a liaison with corporate office and work with cross-functional teams,including international departments such as sales, operations, legal, marketing, finance, technology in the support of onboard sales and service operations.* Built and managed the daily performance sales department and ensuring productivity standards are being met.* Provided a positive and impactful customer experience.* Maintained superior client relationship communication, management and partnership with onboard departments and international stakeholders.* Resolved any escalated customer concerns.* Partnered with Sales Leaders and Training Teams to drive the implementations of sales operations.*Ensured supplies, products and inventory usage and levels are monitored and managed to ensure optimum event operations. * Scheduled & Coordinated the fleet roster including assisting crew members embark & disembark the ship with correct dates and contract information. * Ensured crew members had correct paperwork to join the ship such as Visas, Medical, Passport, Sign on letter, customs letter and contracts.* Assisted with Emergency Crew Movement. Show less

Australia

Worked with Princess Cruises as a sales cruise consultant.• Working independently and remotely in providing first-class customer service to clients.• Applying people-person strengths to develop excellent rapport with customers; building enthusiasm and desire while drawing on travel industry expertise to plan and arrange seamless travel itineraries. • Conducting inbound calls/live-chats to cultivate and strengthen relationships with customers.• As Carnival Australia… Show more Worked with Princess Cruises as a sales cruise consultant.• Working independently and remotely in providing first-class customer service to clients.• Applying people-person strengths to develop excellent rapport with customers; building enthusiasm and desire while drawing on travel industry expertise to plan and arrange seamless travel itineraries. • Conducting inbound calls/live-chats to cultivate and strengthen relationships with customers.• As Carnival Australia ambassador, showing the highest standards of professionalism in all interactions and supporting the Company’s mission, values and positive image.• Being reliable, attentive and using great problem-solving skills so as to exceed customer expectations.• Consistently meeting and exceeding benchmark KPIs and sales targets set by the Team Leader.• Demonstrating strong collaboration to support Carnival’s UK and US personnel in handling cancellation requests and redeeming shareholder benefits for selected cruise bookings.• Provided vital data to the Project Improvement Team for the enhancement of internal sales systems. Show less

Brisbane, Australia

• Presented all online enquiries and potential customers with a superb first impression of Clean Cruising’s personalised service and industry expertise.• Implemented best-practice sales process to meet the Company’s business goals and vision to become Australia’s preferred cruise agent.• Demonstrated comprehensive knowledge of all cruise operators and routes, itineraries, group bookings, package deals, VIP offerings and promotions, cabin layouts, popular cruise trends, as well as… Show more • Presented all online enquiries and potential customers with a superb first impression of Clean Cruising’s personalised service and industry expertise.• Implemented best-practice sales process to meet the Company’s business goals and vision to become Australia’s preferred cruise agent.• Demonstrated comprehensive knowledge of all cruise operators and routes, itineraries, group bookings, package deals, VIP offerings and promotions, cabin layouts, popular cruise trends, as well as airlines, tours and transfer options, and the full-scope booking process.• Led by example to train and mentor a team of consultants to confidently assess customers’ needs and provide them the best possible cruise holiday and travel services shopping experiences.KEY ACHIEVEMENTS• Successfully strategised the sharing of operational best-practice to exceed weekly/monthly/yearly KPIs.• More than $2.3M sales in first year as Senior Consultant. Transferred $120K of commission in Y1.• Achieved 42% repeat client rate and $172K in new revenue sales. • National winner of Helloworld Travel’s Rising Star Award in 2019. Show less

Brisbane, Australia

Brisbane, Queensland, Australia

• Liaised with consultants and franchisees to create optimum value travel packages that met customer needs and budget, maximised the likelihood of return business and satisfied Company sales objectives. • Prepared travel quotations for clients, booked flights, produced travel documents, and provided informed advice regarding finance terms and flight scheduling.

Miami, Florida

• Delivered top level customer service in the sale of prestigious travel products for providers including Princess Cruise Lines, Royal Caribbean, Celebrity Cruises and Norwegian Cruise Line. • As Team Leader, motivated and mentored consultants to achieve individual and group sales targets.• Controlled POS, calculated commissions, and prepared finance reports and activity statements.• Organised and delivered seminars and workshops focused on identifying new revenue streams. •… Show more • Delivered top level customer service in the sale of prestigious travel products for providers including Princess Cruise Lines, Royal Caribbean, Celebrity Cruises and Norwegian Cruise Line. • As Team Leader, motivated and mentored consultants to achieve individual and group sales targets.• Controlled POS, calculated commissions, and prepared finance reports and activity statements.• Organised and delivered seminars and workshops focused on identifying new revenue streams. • Facilitated key Park West Gallery VIP events.KEY ACHIEVEMENTS• Developed improved marketing plan that led to a 24% increase in webinar attendance.• Modified the loyalty plan and increased past guest spend by 17%.• Contributed as a departmental lead at Captains meetings – identifying areas of improvement and developing strategic action plans accordingly.• Excellent customer service acknowledged by Princess with an ‘Employee of the Month’ nomination. Show less

Miami, Florida

• Provided excellent customer service and demonstrated adaptability, flexibility and organisational skills in performing multi-functional activities as a gift shop Sales Associate and Spa Therapist.• Outstanding work ethic and commitment to excellence acknowledged with multiple commendations.

Diploma Of Education, Beauty Therapy

Understanding the scientific concepts that underpin beauty and spa treatments. Develop the judgement to prescribe treatments based.

Clia Master, Cruise Industry