Part of the Project Management team, responsible for the documentation of our software suite; which aids and assists both our internal and external clients. Understanding the impact of technical changes and equating them to the relevant output.The role is quite interactive, working with colleagues from various teams and countries.

Transition and Transformation Knowledge Manager, with experience in: implementing new accounts (managing the KM component end to end, advising other streams on best practices); worked on improvements/ mini projects to Steady state accounts and other adhoc projects as they arose. This role was client facing and required experience in project management as both a leader and contributor.Managed the Knowledge Management component of projects – was responsible for reviewing/ processing large… Show more Transition and Transformation Knowledge Manager, with experience in: implementing new accounts (managing the KM component end to end, advising other streams on best practices); worked on improvements/ mini projects to Steady state accounts and other adhoc projects as they arose. This role was client facing and required experience in project management as both a leader and contributor.Managed the Knowledge Management component of projects – was responsible for reviewing/ processing large amounts of data; working with in-house best practices. Building the toolset used by an IT Service Desk. Namely; the HelpFile (process repository), Knowledge base (technical fix library) and Workspace (share point site).Worked closely with Internal teams and Clients to coordinate Knowledge management activities; be it face to face, or remotely.Examples of projects worked on: Successfully implemented the full KM components (level 1 – 3) for major players in the Mining and, Electronics and semiconductor sectors; Successfully lead the level 2 knowledge transfer for a top IT company; Worked as a BAU KM, for a Speciality Chemicals Company, various Medical companies and a transportation company.Specialties: New account implementations, Account improvements, BMC ITSM, Knowledge Management, Service Center Show less

Provided IT support for one of our clients.1st point of contact for all issues, for users based in the UK/ Germany and those based at client sites in France and Italy.

Worked for the Investment management and Insurance temporaries sector. Worked closely with 4 consultants and the team manager. Ensured that candidate’s files were completed (in full), according to client specifications as these could be audited at any given time.Acquired an in-depth knowledge on various in house systems.