Lesley Thompson

Lesley Thompson Email and Phone Number

Social Services Worker Student at Sheridan College @ MIAG Centre for Diverse Women & Families
Lesley Thompson's Location
Greater Toronto Area, Canada, Canada
Lesley Thompson's Contact Details

Lesley Thompson work email

Lesley Thompson personal email

About Lesley Thompson

A well-organized, hardworking, and resourceful Transportation Planner & Freight Claims Professional with a record of success improving performance and efficiency of day-to-day operations throughout the organization along with recovery of freight claim funds. Known as a detailed communicator and genuine team player who skillfully develops valued relationships with both internal and external customers, fostering mutual respect built on trust; consistently follows through. Gained a reputation for being a thorough investigator and tenacious problem solver, takes a root cause analysis approach and develops timely and actionable solutions. Excels at discovering gaps and streamlining processes. Cultivates an engaged, productive, and inclusive work culture. Leads by example. Collaboration | Relationship building | Customer Service | Claim & Fine Recovery | Coaching & Mentoring | Cost Savings | Transportation Planning | Negotiation Skills | Analysis & Reporting | Continuous Improvement | Logistics Management | Team Player | Results Orientated | Self- Motivated | Root Analysist |

Lesley Thompson's Current Company Details
MIAG Centre for Diverse Women & Families

Miag Centre For Diverse Women & Families

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Social Services Worker Student at Sheridan College
Lesley Thompson Work Experience Details
  • Miag Centre For Diverse Women & Families
    Social Services Worker Practicum Student
    Miag Centre For Diverse Women & Families Sep 2024 - Present
    Mississauga, Ontario, Canada
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  • Jadaco Recreation Management
    Recreation Coordinator
    Jadaco Recreation Management Jul 2023 - Present
    • Performed health and safety checks for indoor pool and outdoor seasonal pool • Maintained indoor and outdoor pool chemical cheques• Created cheques for payment to contractors for services rendered• Communicated issues or areas of concern to head office and condominium board offices• Contracted suppliers for required repairs and services
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  • Newell Brands
    Customer Fines & Penalties Specialist
    Newell Brands Apr 2021 - Jul 2022
    Brampton
    • Reclaimed over 150K in fines and penalties from customers• Identified fine & penalty trends and collaborated with other departments to reduce occurrences and financial impact• Disputed fines and penalties via customer portals and programs•Tested a new customer portal system for quality and accuracy feedback
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  • The Coca-Cola Company
    Transportation Planner/Freight Settlement, Deductions And Claims
    The Coca-Cola Company Mar 2016 - Dec 2020
    • Planned and monitored 40-80 weekly shipments of raw material to 3 production facilities • Audited 1M dollars of off invoice deductions by customers for freight related charges• Reclaimed 350K dollars each year in carrier freight damage claims & carrier related penalty fines • Used SAP system to review carrier’s invoice status in workflow, payment dates and account info• Investigated freight carrier invoices in audit status for agreed upon rates, approved extra charges and appropriate sales taxes to help push thru system and/or to have carrier adjust invoices to correct charges
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  • The Coca-Cola Company
    Customer Development Manager
    The Coca-Cola Company Nov 2013 - Mar 2016
    • Provided solutions and corrected account issues in order to increase customer service level satisfaction and retain customers’ business with Coca-Cola.• Successfully meet individual sales targets resulting in team achieving over one million dollars NSI of sales for identified non-buy customers that were in risk of leaving Coca-Cola Refreshments.• Identified trends that would negatively impact customers and came up with solutions to avoid further issues that would impact a larger number of customers.• Provided new business leads to sales department that resulted in 40% conversion rate into account that has placed minimum one order with the company.
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  • The Coca-Cola Company
    Customer Service Team Lead
    The Coca-Cola Company Feb 2011 - Nov 2013
    • De-escalated calls from customers by providing solutions and notifying appropriate departments.• Created various mini training sessions for team meetings • Responsible for programming new and revised contacts into BOSS (BASIS) system in order for support tickets and action lists to be sent to appropriate departments for customer follow ups• Provided coaching feedback and reviewed CSR/ISR calls to improve customer service and identify any concerns or training gaps/opportunities.
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  • The Coca-Cola Company
    Business Process Specialist
    The Coca-Cola Company Feb 2007 - Feb 2011
    • Setup over 100 new hires for desk setups prior to agents going “live” on the phones.• Updated & maintained training resources and protocols for training packages and online Cola website.• School tour ambassador assisting the Public Relations Department 2008-2009 school year.• Worked with USA learning and training department as a source expert, reviewing training material and creating training questions.
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  • The Coca-Cola Company
    Customer Service Representative
    The Coca-Cola Company Aug 2006 - Feb 2007
    • Successfully sold in new products and upsold products monitored by supervisor call reviews and yearly reviews.• Fielded on average 90-100 inbound calls per day.• Supported customers from across Canada in regards to delivery inquiries, placing service calls, new account inquiries and product information.
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  • The Coca-Cola Company
    Customer Care Representative
    The Coca-Cola Company Sep 2002 - Aug 2006
    • Successfully surveyed on average 35-40 Cold Drink Market customers daily to identify trends and provide market research for the Sales Department.• Successfully surveyed over 700 locations of a National Franchise in a course of 5 months to provide customer service feedback for a fountain conversion from a major competitor.• Compiled quarterly reports informing progress of customer satisfaction/concerns to numerous departments within Coca-Cola Bottling Ltd.
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Lesley Thompson Skills

Business Process Leadership Crm Management Strategy Cross Functional Team Leadership Customer Service Multi Tasking Sales Training Sales Operations Team Management Team Leadership Business Planning Sales Management Account Management Key Account Management Customer Satisfaction Microsoft Office

Lesley Thompson Education Details

Frequently Asked Questions about Lesley Thompson

What company does Lesley Thompson work for?

Lesley Thompson works for Miag Centre For Diverse Women & Families

What is Lesley Thompson's role at the current company?

Lesley Thompson's current role is Social Services Worker Student at Sheridan College.

What is Lesley Thompson's email address?

Lesley Thompson's email address is lt****@****ola.com

What schools did Lesley Thompson attend?

Lesley Thompson attended Wilfrid Laurier University.

What skills is Lesley Thompson known for?

Lesley Thompson has skills like Business Process, Leadership, Crm, Management, Strategy, Cross Functional Team Leadership, Customer Service, Multi Tasking, Sales, Training, Sales Operations, Team Management.

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