Lesley Bland Email and Phone Number

Area ‘City Mentor’ to assist with the training and development of new staffEnsure smooth running of the account by delivering a professional approach to all areas of the businessConsistent, continual development of the team by establishing strengths and areas of improvement. Provide coaching to improve their performanceAlways be aware and take responsibility for account target based on the company expectation, also performance of the account in alignment with the department. To make staff members accountable for their individual targets

Day to day management of training department with 3 in the teamInduction for all new employeesOne to one training and development for all staff. To integrate other areas of the business to give better understanding of other rolesProducing a personal development plan for each reservationist. Each objective to be discussed and agreed with the individualCreate fun and inventive ways of motivating the reservationist, making sure they are always aware of the expectation