Closed multiple deals in B2B Partnerships, including a $5000 deal with AirBnB and maintaining relationship with client∙ Generating new leads and identifying potential customers through research and networking activities, then contacting them to set up meetings or presentations through HubSpot, LinkedIn and Cold Outreach∙ Keeping track of all communications with clients, such as emails, HubSpot and ClickUp∙ Keep accurate records of all sales activities in CRM software and provide timely reports to management∙ Collaborate with marketing team to develop and execute account-based marketing plans∙ Negotiating contracts with clients to ensure mutual satisfaction with each transaction∙ Preparing proposals for new business opportunities or contracts with existing clients∙ Scheduling appointments with prospective clients to discuss products or services offered by the company∙ Managing accounts receivable and payable, including sending billing notices, collecting payments from clients, and submitting payments to vendors for supplies used in projects∙ Developing and maintaining relationships with clients to increase future business opportunities∙ Evaluating the effectiveness of marketing campaigns by monitoring sales results, customer feedback, and other metrics∙ Generating Leads through Hunter for email campaigns∙ Online Brand Reputation - Managing social media accounts, Facebook, Instagram, Pinterest, LinkedIn∙ Collecting data about the company’s reviews and engagement from different review sites like TrustPilot, Quora∙ Coordinating all aspects of an organization’s advertising campaigns including design, production, and placement∙ Creating social media content through company assets, blogs, newsletters, email campaigns, as needed∙ Making Designs or use company’s assets through Canva or Figma for Social Media Posts∙ Scheduling and posting them in al social media platforms through Buffer or directly base of the marketing calendar

Executive Assistant to start-up company executives and maintained excellent relations with colleagues, team members∙ Ability to manage time and keep timely correspondence∙ An effective communicator, team player, demonstrating a high level of understanding of thedynamics of working within a small, productive staff that is constantly dependent on and accountableto one another∙ Meet average response time along with productivity while ensuring you follow all quality parameters.∙ Outstanding oral and written communication skills, including the means to address issues in anon-confrontational way, but nevertheless with determination∙ Manages the Teams work hours by approving timesheets and approving Paid Time Offs using Sling

∙ Work in small, fast-paced teams in a challenging technology-driven environment.∙ Solve customer inquiries and issues through email / chat communication following the definedprocess.∙ Meet average response time along with productivity while ensuring you follow all qualityparameters.∙ Act as a gatekeeper to the customer service process.∙ Work with the team leader to ensure the best customer service is provided and all customerinquiries / issues are resolved clearly and quickly.

• Prepared all training materials and documentation• Developed, implemented, coordinated schedules and conducted technical training for new hires and current employees• Kept training documents updated as changes are implemented• Performed training needs assessments, designed and delivered curriculum and learning materials and for managing all phases of training interventions. • Acclimated new hires to the business and conducted orientation sessions, develop or oversee the production of classroom handouts, instructional materials, aids and manuals and direct structured learning experiences and monitor their quality results.

• Took supervisory calls to resolve customer’s difficult issues that had not been resolved by front liner agents• Setting/overriding appointments for truck rolls and technician visits• Evaluated and resolved escalated call tickets that are able to be remotely completed• Kept tickets, escalations and documentation up to date on a day-to-day basis

• Set appointments for truck rolls and technician visits for cable, phone and internet service• Maintained appropriate level of process/account knowledge in order to assist callers and avoid escalation• Used information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems• Kept logs of all calls answered and addressed, including dates and times.

• Assisted customers with constantly resolving billing related issues and disputes• Worked with high risk customers by performing all aspects of customer service by advising customers to special promotions and providing detailed information for various products• Made upsell to ensure customer retention and satisfaction