Lesley Devine Email & Phone Number

St Albans, United Kingdom

Managed a team of up to 10, setting individual objectives based on collective office targetsEnsured staff met or exceeded KPI’s, dealing with underperforming staff proactivelyMonitored workflow database, ensured tasks completed in a timely fashionProvided training and guidance on legal/policy issues impacting the workAssessed and mentored trainee staffTook on more complex enquiries and case related issuesRepresented the office at court hearings, drafted reports and applications to courtGave training talks to CAB

Dealt with queries from both staff and external stakeholders, in writing and over the phoneDrafted replies to MPs and Ministers regarding general insolvency and specific case mattersWrote and revised staff manuals, on insolvency law/policy and work processesResearched and wrote technical notices on legislation/case law impacting insolvencyAnalysed information, identified key issues/stakeholders, made informed recommendationsTook part in the tendering process for a contract, assessing and comparing bidsWrote the SLA for that contract, then acted as the contract managerWorked as a project manager on long term project for public consultationIdentified and researched relevant information, contacted external consulteesDrafted an initial feasibility report, flagging potential pitfalls/risksWrote a questionnaire for information gathering and evaluation purposesLiaised with both internal and external stakeholders in face to face meetings

Bachelor Of Arts (B.A.), Law

Education record