Retail Operations Manager UK for Taking Shape, Australia.- Responsible for implementing processes, procedures, and strong retail standards for 25 UK stores. - Responsible for all store communications.- Established local marketing and social media initiatives.- Upgraded the visual offer to provide customers with an on brand and informative image alongside launching commercial promotions and offers.- Introduced new customer facing materials ensuring budgets and needs of… Show more Retail Operations Manager UK for Taking Shape, Australia.- Responsible for implementing processes, procedures, and strong retail standards for 25 UK stores. - Responsible for all store communications.- Established local marketing and social media initiatives.- Upgraded the visual offer to provide customers with an on brand and informative image alongside launching commercial promotions and offers.- Introduced new customer facing materials ensuring budgets and needs of the business were met.- Ongoing awareness of any procedural and material needs of the business, rolling-out within budget and timescales along with communication and training support.- Responsible for CRM programme ensuring targets met and training completed.- Responsible for marketing and promotional trading plan in conjunction with Merchandising team.- Responsible for all press releases and advertising copy.- Works closely with Retail Director and senior team on seasonal brand strategy to deliver a commercial offer to the UK market. Show less

Retail Manager for Original Penguin & Farah menswear brands. - Responsible for setting up new procedures, processes and store communications across full price and outlet stores.- Developed new supporting materials to improve the customer experience.- Responsible for opening stores critical path ensuring areas delivered on time and within budget.- Worked with all all areas of the business on store modernisation programme including introduction of company critical path to achieve… Show more Retail Manager for Original Penguin & Farah menswear brands. - Responsible for setting up new procedures, processes and store communications across full price and outlet stores.- Developed new supporting materials to improve the customer experience.- Responsible for opening stores critical path ensuring areas delivered on time and within budget.- Worked with all all areas of the business on store modernisation programme including introduction of company critical path to achieve on time and on budget completion.- Identified and implemented key initiatives including launch of store standards programme to ensure the retail business was working in an effective and commercial manner at all times.- Established and ran the Mystery Shopper Programme. Implementing any changes required.- Established staff uniform procedure, tax-free shopping and faulty stock procedures.- Designed and responsible for retail promotional calendar used by whole business.- Produced commercial window and instore visuals to support key product launches throughout the year.- Developed the marketing presence of the brand via local store activities and campaigns. Show less

- Responsible for the effective operational processes and procedures within 200 stand alone, concessions and outlet stores across the UK, Europe and International markets.- Project Managed key retail initiatives and projects including Select & Collect, From 90 Minutes, KM Concierge, CRM, mail-order, staff wardrobe, new gift cards, maintenance system, client not present credit checking system and new interactive store intranet.- Produced global communications and weekly newsletters… Show more - Responsible for the effective operational processes and procedures within 200 stand alone, concessions and outlet stores across the UK, Europe and International markets.- Project Managed key retail initiatives and projects including Select & Collect, From 90 Minutes, KM Concierge, CRM, mail-order, staff wardrobe, new gift cards, maintenance system, client not present credit checking system and new interactive store intranet.- Produced global communications and weekly newsletters suitable for each market- Worked with Retail Director and store development team on new openings and modernisation of stores across UK and Europe ensuring the critical path was followed on time and within budget. - Identified new or revised processes and procedures, rolling out with communications, supporting documents and training including store standards project and peak and sale trading programmes.- Ran innovative staff incentive plan, Mystery Shopping Programme, Tax Free Shopping.- Managed store audits and worked with AMs on implementing identified actions.- Worked with loss prevention team on initiatives to reduce fraudulent activity.- Managed operational team of 3 Show less

- Supervisor and key holder, supervised team of 6 team members.- Responsible for first class customer service, store standards and VM.- Responsible for providing store trading figures and analysis of results to senior management and head office.- Communication to team of KPI targets and expectations.