Lesley Grace Email and Phone Number

Facilities Manager responsible for estates services including building/fabric, M&E /specialist systems / public health and utility systems and grounds maintenance (mainly self-delivery) for healthcare PFI Contract. Responsible for compliance with specification / contractual obligations and with HTM/HBN and statutory / legal obligations. Managing a facility comprising a new build hospital, opened in 2006, 2 x 2 storey office buildings (one of which is grade 2 listed) and a small chapel. The site is occupied by 2 NHS Trusts and a variety of private tenants and provides a range of NHS services including Acute In Patients, Out Patients/Day Case, Theatre, X-ray, Dentistry & Podiatry, Mental Health and Drugs and Alcohol services, etc. The site is operational 24/7 365 days per year.Management of lifecycle obligations and of PFI client relationships and Trust / Tenants and sub-contractors relationships. Specifying and Tendering Subcontract requirements and appointing Subcontractors. Financial P&L control.Project Managing FM based IT projects, including Asset Management, Help Desk and Mobile Working tools, taking the lead on system scoping, development, implementation and staff training - managing new FM technology rollouts across Clugston FM sites nationwide.Making a positive contribution to FM strategy development and implementation.Undertaking business development - identifying and securing new business and maintaining existing customers within existing and new markets.Selling technical hard FM solutions and soft services, to public and private sector customers operating in complex and highly regulated environments, including to healthcare, local authority and education and to heavy industrial, process and manufacturing sectors.Bid Management and Tender Response/PQQ Writing.Awards Submissions.Quality auditing within FM and Construction.

Managing & Developing an internal team of 5 persons and an outsourced team of 16 persons. Procurement and Contract ManagementManagement of outsourced contracts - Security/Catering/CleaningManagement of hard and soft FM / Fabric & Grounds MaintenanceFleet in-sourcing & managementSite administration including Mail Room and Reception ServicesRepresentative of H&S Committee and various Staff Committees & ForumsRefurbishment, refit & Relocation Projects up to £3.5m / 160 staffResponse Coordination Team Leader - Business Continuity/DR TeamInternal system development & implementationPolicy & Procedure DevelopmentTemporary Secondment to Business Change & Benefits Manager Role - responsible for coordination and implementation of IT related transformational change

Managed a team of 8 people providing administrative and technical support to operational business including Site Services, Contracts, Health & Safety, Estates, Environment, Licensing of Mining Operations & Surface Hazards. Remit to improve under-performance of the team - working with the operational business to streamline and improve services, deliver substantial and sustained performance improvements and efficiencies - yielded through effective management and development of the team; leading to improved stakeholder satisfaction and confidence.