Lesley Jones Email and Phone Number
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Lesley Jones personal email
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I am a skilled IT leader who is passionate about delivering results that improve outcomes for my customers as well as my team. I'm passionate about problem solving, process improvement, and communication.I am currently a Manager of Enterprise Software Engineering, where I lead a team of developers, business analysts, and technical project managers to deliver results to our internal customers. I am also a Salesforce Certified Administrator and Certified Scrum Master. Check out my Salesforce Trailblazer profile at: https://trailblazer.me/id/lesleyjones
Wolters Kluwer
View- Website:
- wolterskluwer.com
- Employees:
- 23332
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Wolters Kluwer
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Manager, Enterprise Software EngineeringWolters Kluwer Mar 2022 - PresentAlphen Aan Den Rijn, NlLead a team of developers, business analysts, and technical project managers to support and improve the AdvantageCS ERP system. Prioritize and ensure that all work is completed including custom internal development and modifications. Maintain relationships between all departments that my team collaborates with and external vendor partners.
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Senior Salesforce Project ManagerEms Consulting Jan 2021 - Mar 2022Tampa, Florida, UsManaged Salesforce implementation projects for the consulting firm's key accounts. Created and tracked project timelines, tasks, and handled communication with clients. Presented to C-level client executives on project status. -
Technology Project And Operations ManagerDuke University Talent Identification Program Sep 2018 - Jan 2021Durham, North Carolina, UsManaged a team of developers and TIP's IT helpdesk and asset management. Led organization through Jira Service Desk implementations and numerous internal projects designed to enhance internal procedures as well as customer service. -
Product ManagerDuke University Press Mar 2015 - Aug 2018Durham, North Carolina, UsPartnered with internal stakeholders to evaluate and re-engineer business processes supported by the ERP system. Implemented processes to gain efficiencies and improve customer service in all business units. Managed all user requests for system support including errors, development requests, and integration issues. Created reports using SQL, stored procedures, and Crystal reports. Managed all projects related to the ERP system as well as the support budget and licensing. -
Customer Relations ManagerDuke University Press Sep 2007 - Feb 2015Durham, North Carolina, UsManaged the team responsible for customer-facing business processes such as orders, payments, and electronic access. Managed a complex project to migrate organization to a new ERP system including decisions affecting system setup, use, and integrations. Oversaw all process documentation, data conversion mapping, unit and end-to-end testing, and training.
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Information Systems SpecialistDuke University Press Oct 2006 - Sep 2007Durham, North Carolina, UsWorked with internal IT staff and software vendors to maintain departmental system needs and streamline procedures in support of journal and book activity. Created and analyzed reports for professional societies, created departmental process documentation. Researched user issues with ERP system, assessed impacts of changes and recommended system improvements.
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Journals Team LeaderDuke University Press Aug 2004 - Oct 2006Durham, North Carolina, UsProject lead for subscription fulfillment portion of ERP system upgrade as well as migration to a new content hosting platform. Worked with IT staff to develop and test hosting platform integration. Verified and maintained electronic access to journal content for customers and professional society members.
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Customer Service RepresentativeDuke University Press Jan 2001 - Jul 2004Durham, North Carolina, UsProvided customers with exceptional service by mail, phone, and email. Processed customer orders, claims, and requests for information.
Lesley Jones Skills
Lesley Jones Education Details
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East Carolina UniversityUniversity Studies With A Thematic Core In Business And Technology Studies -
East Carolina UniversityBusiness Administration
Frequently Asked Questions about Lesley Jones
What company does Lesley Jones work for?
Lesley Jones works for Wolters Kluwer
What is Lesley Jones's role at the current company?
Lesley Jones's current role is Enterprise Software Engineering Manager | Salesforce Certified Administrator.
What is Lesley Jones's email address?
Lesley Jones's email address is le****@****ess.edu
What is Lesley Jones's direct phone number?
Lesley Jones's direct phone number is +191968*****
What schools did Lesley Jones attend?
Lesley Jones attended East Carolina University, East Carolina University.
What skills is Lesley Jones known for?
Lesley Jones has skills like Customer Service, Publishing, Project Management, Microsoft Office, Microsoft Excel, Databases, Data Analysis, Sql, Customer Relationship Management, Microsoft Word, Outlook, Word.
Who are Lesley Jones's colleagues?
Lesley Jones's colleagues are Artur Obrebski, Anshul Sharma, Patrick Auray, Julie Croteau, Kelly Daggett, Jeff Green, Clare Bengtson.
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