Assist in the development and maintenance of partner carriers for the logistics business. Daily task include administering carrier paperwork, onboarding new carriers, reviewing payment and invoice questions from carriers, auditing freight invoices against TMS, resolving carrier invoice discrepancies, maintaining safety policy compliance Utilize tools including TMS, rating system, optimization, and others as needed to maintain logistics solutions Administering new carrier paperwork and reviewing returned paperwork for accuracy and completion Adding and maintaining carriers in TMS Assist on new projects and process development for department Review and Provide Daily, Weekly and Monthly Carrier Reports Other duties as required

Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal SAP systems and customer purchase orders.Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

• Provided quality customer care to electric, and all products and services as it relates to EnergyUnited.• Maintained internal relationships necessary to achieve purpose of position and desired results.• Supported the implementation of new and exciting programs while assisting with the development of metrics aid in measuring customer satisfaction as well as employee performance.• Maintained confidentiality of proprietary information.• Explained company rates, policies, and procedures to new customers.• Communicated efficient use of electricity as well as informing customer of marketing programs available.• Demonstrated proper use of CIS, e-mail, and On-line Credit Reporting.• Took applications for service, scheduled appointments, initiated service orders, and forwarded to the appropriate department(s).

• Provided clerical support to Claims Adjusters and Claims Team Leader regarding processing customer deductions and charge backs based on company policies and procedures.• Researched and resolved deductions and penalties (charge backs) made by our customers.• Supported departments in other projects as necessary.• Entered and verified transactions through an account receivable transaction system.• Interfaced with A/R, Credit and Collections, Manufacturing locations, Distribution Centers, Sales, Customer Service, and our customers.• Back-up for Claims Adjusters as needed.

• First contact with customers providing answers to questions and information on products and services.• Served as inside sales to the general public as well as outside sales to business/corporate clients.• Provided one-on-one service to customers with a wide variety of service issues; concentration in handling customer escalation issues in a professional manner without compromising company policies.• Assisted with opening/closing store, answering phones, taking payments, daily balancing, regular audits, and extensive customer service functions.o Awarded into the President’s Circle for sales achievements – 2004