Lesley Li Email & Phone Number

• Assisted during admissions, examinations, consultations, procedures, and many other provider-patient encounters.
• Consistent reviews by Quality Assurance with ratings of outstanding interpreting skills and outstanding customer service.
• Utilized strong interpersonal skills to facilitate communication and language needs with proven outstanding quality service.
• Assisted therapist in the meeting at rehab clinic or home needs, facilitating patient's recovery.

• Provide bilingual language interpretation for various fields such as medical, 911 emergency services, and human services such as insurance, financial, and law enforcement affairs.
• Ensure high-quality of customer service by following customers' instructions and accurately translating their needs.
• Conduct a large number of research on different academic fields to better understand customers’ backgrounds and professionally express their thoughts.
• Enhanced customer solutions by understanding guests and responding to their inquiries in a timely manner.
• Create a professional image for the company and improve customer loyalty by proactively and patiently engaging with clients to solve their problems and meet their needs.

Vancouver

• Exceeded seasonal goal by 38% in recruiting international students by clearly identifying the target clients’ needs and maintaining relationships with agencies
• Conducted searches, such as evaluating and relating program competitive advantage to labor shortage; created marketing strategy to increase SEO ranking from 30 to top 5
• Managed social media campaigns on daily base, including scheduling regular updates, answering inquiry questions; expanded the number of likes on Instagram by 25% and Facebook by 65%
• Collaborated with digital marketing companies, assisted with the development and implementation of a marketing campaign geared towards Vietnam and Philippines by generating 400+ leads
• Coordinated with web developers, and ERP & CRM developers to ensure high-quality data migration and provided implementation support
• Worked out analytical data and marketing reports to forecast potential clients and develop a promotional channel to ensure maximum ROI

8211 Ackroyd Rd

• Coordinated and established operational procedures and campus rules and was responsible for the overall administrative needs of the campus
• Provided continual support in all aspects of checking stock to determining the inventory levels and anticipated the needs of office supplies for three campuses
• Recorded date in ERP and CRM system; created 150+ students paper files and electronic files, maintained files for school records
• Organized orientations; introduced, guided, and helped students to adapt to the school’s learning environment; trained several office staff on how to apply new database systems and office procedures
• Recorded and organized weekly meeting minutes; increased the reading efficiency of minutes by 10% by highlighting and adding a monthly summary section
• Provided information by answering telephone and email inquiries; scheduled meetings and interviews for the President & CEO each week

Canada

• Regularly exceeded sales targets and became the top seller on my team, which attained theTop Bell Dealer in BC and #6 Dealer in Canada awards
• Closed countless deals by carefully assessing customers’ requirements and marketing theproducts most relevant to them
• Maintained long-term relationships with customers by regularly providing excellent customerservice, resulting in many referrals that converted into additional sales
• Updated customer information in paper records and computer database

Canada

• Informed potential customers who showed interest in BMO credit cards and enticed themto sign up through various special offers, resulting in numerous referrals
• Maintained customers via a range of mediums such as phone calls, WeChat, and email
• Identified customers’ needs and regularly upsold higher-value products

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Event Planner March 2016 Dunk and Donate Event • Organized all aspects (finding sponsors, creating ad campaign, analyzing risks, securing.

Business Administration And Management, General

Union Minister of the Propaganda Department SFU Chinese Students and Scholars Association • Managed volunteers effectively in order to.

Accounting