Lesley Mitchell, Cspo Email & Phone Number

Remote

Innovate, design and facilitate the agile implementation of product features to enhance the customer experience of the Williams-Sonoma, Pottery Barn Family and West Elm customers all over the world.- Work with various Business and IT eCommerce teams to facilitate and implement the eCommerce Roadmap including measuring feature effectiveness and value.- Partner with Technical Project Managers to lead the execution of eCommerce projects for various WSI brands- Serve as primary liaison between Technology, Creative, UI and Business teams- Attend project meetings and provide status reports to the business team- Work with the Senior Management and Executive team to help define eCommerce strategy and roadmap- Facilitate troubleshooting and resolution of daily project issues- Develop business requirements for new eCommerce enhancements, features and functionality- Educate Brand eCommerce teams on recommendations, guiding discussions to consensus and driving action items- Develop high-level business requirements and detailed user stories- Recommend and facilitate cross-concept initiatives and features- Assists in definition and management of project scope and subsequent change requests- Assist in the definition and implementation of new processes as they relate to new features- Gather, track and report metrics and key performance indicators for new eCommerce features and functionality- Educate the business team on new application and processes related to platform and feature enhancements and ensure the team is equipped and trained appropriately- Evaluates alternative operational efficiencies and business process change- Facilitate User Acceptance Testing- Track and report on issues and solutions and escalates where appropriate- Provide support to Business and IT eCommerce teams where necessary

Senior Product Manager on the Digital Product Management Team responsible to help drive the new Global (GMTP) eCommerce initiative. This initiative will expand our Global capabilities and bring our other company-owned markets including Canada onto our domestic platforms. Help manage all of the product deliverables across the program and support the Global eCommerce & Marketing business team throughout the transition.

Beaverton, Or

Led a cutting-edge solution that provided Nike’s top Strategic Accounts with a premium, interactive immersive experience using 3D images and real-time rendering. This solution helped our Nike partners make informed, timely and impactful decisions by visualizing Nike products in a virtual retail space.● Defined the product vision, business process, and epics that helped define the product roadmap● Guided a vendor team of project managers, developers, interactive engineers through development and creation● Launched a Virtual 3D Sample solution reducing the need for physical samples● Assessed the business impact of different solutions and trade-offs between customer needs, technology requirements and cost● Presented to high-level stakeholders frequently, partnered closely with sales and IT technology engineering teams to align and influence priorities● Ensured that the solution and business process aligned with leadership’s overall strategic goals

Beaverton, Oregon, United States

Pioneered several digital software solutions for the nike.net B2B website which captures $5 billion in retail orders across 40,000 global accounts. Within the Nike.net platform, I have managed an internal Nike to Nike site that provided critical and timely Go-To-Market digital assets to our Nike Sales Team for the quarterly sell-in events. In addition, I managed a Business to Business site that allowed our Nike Wholesale Partners to download critical and timely in-season product information and images in order to sell on their e-commerce site.● Created and presented a quarterly roadmap, which was validated and shared across all geographies● Engaged with stakeholders daily to gather requirements, assess their needs, and analyze possible solutions● Created user stories and entered those into JIRA (agile software board) and prioritized the backlog● Created and managed the first software solution that housed all Global digital content (images, videos, documents, etc.) for Nike Sales where items can be added to a cart and downloaded as needed and used in presentations● Implemented and managed the solution that resulted in a 98%-time savings for downloading critical launch footwear images to our wholesale partners● Participated in daily scrums to make sure the team was on track and escalated any blockers● Created, implemented and led training programs globally; Facilitated extensive user testing, analyzed and communicated user adoption, product performance and business metrics to internal and external business partners● Worked with transition management to ensure impacts to users and stakeholders were well communicated, understood and widely adopted

Beaverton, Or

Coordinated, managed, and produced seasonal digital assets (images, videos) for our Global Digital Go-To-Market Meetings, gathered physical samples from each category and organized them based on the photography shot list, created, managed and presented the seasonal digital content offering for all geographies

Beaverton, Or

Managed, produced, and led the footwear sales catalog process for over 1,700 products a season, collaborated with merchandising, marketing, product teams, vendors, sales, created, designed and implemented an on-line Nike Catalog Ordering System and Distribution strategy for NA Sales

Beaverton, Or

Led group of 3 - mentored new hires, provided open communication, prioritized issues, and strengthened team unity; supported over 60 tennis accounts with order management needs using SAP – checked pending orders, stock availability, and shipping; Nike.net e-commerce administrator for all tennis accounts