Lesley Moran Email and Phone Number

Psychology BSc (Hons) 2.1 For my dissertation I studied how frontline employees cope with customer incivility with and without managerial support. This was an interesting time to study any changes in customer behaviour before during and after the covid 19 pandemic. Studying for my degree gave me a massive confidence boost and I learned to believe in myself. One of the many things I learned during my three years at university is to question everything. I am currently enjoying an administrative position at James Cook Hospital learning new and transferable skills.Previously working for Lloyds Banking Group as a frontline employee for 13yrs employed as a personal banking manager and Customer Advisor. I am a strong team member and happier being part of a team as well as managing own workload. I aim to build on current experiences and improve by learning new techniques and different ways to become more efficient. I achieved CeMAP in 2004 one year away from a manufacturing background. Self-funded home based study through the Institute of Financial Services Authority.