• Investigated, identified, and resolved inaccurate data/file problems by analyzing client databases and logs, and performing queries on PDWS and DWS databases.• Troubleshoot full spectrum of issues in the DWS and PDWS software on behalf of various Residency and Fellowship granting medical institutions. • Interfaced by telephone and e-mail with ERAS Fellowship and Residency applicants regarding problem-solving, marketing, policies, procedures, training, software enhancements, and the interaction of the software applications with other organizations• Developed and contributed to ERAS client support tools by reviewing and editing internal manuals. • Participated with other ERAS staff in the review of current ERAS software and the identification of problem areas for future development and refinement.• Provided input into the development of web pages that educate clients on procedures, software usage, and problem resolution.• Communicated new issues to ERAS management and team members.

• Manage and update SharePoint lists of systems and servers for use as reference in RFCs for changes to code migration.• Use SharePoint to triage overdue implementation records.• Publish list of RFCs that are candidates for review/approval.• Update status of RFCs reviewed based on meeting minutes and publish Forward Schedule of Changes.• Review RFC Alerts for schedules and cancellations, notify IT managers when these are received, and verify appropriate documentation.• Send process reminders to IT Staff with overdue RFCs• Update IT Calendar with project events for de-conflicting changes.• Send process reminders to IT staff with RFCs in the pipeline for review/approval.

•Provision security access controls for Fannie Mae's internal and external users.•Field and resolve access control tickets using Lotus Notes, SOL & Oracle Identity Administrative and User Console.•Utilize UNIX to create, delete, and augment user access in ValuationNet application.•Update security roles and change mass template settings, and primary permissions lists in PeopleSoft Financials, PeopleSoft RSS, and PeopleSoft CTS Billing System.•Modify value attributes, read, create, run reports, and complete role administration in Fannie Mae's Credit Loss Management System.•Update, activate, deactivate, and reset passwords in multiple production environments for GPP, DARTS, SERFS, and TRAX.•Grant administrator and web manager access in Fannie Mae's Quality Assurance System.•Provision system administrator access in ATG Knowledge Center application.•Register internal and external users in RAM Production Tool.

•Coordinate and implement security access controls for mid-size systems and applications.•Independently support the implementation of security access controls for fifty percent of the organization’s computer systems/applications and comparable systems.•Enable and administer remote access to the Navy Federal network using RSA Tokens.•Research, identify, analyze, troubleshoot, and resolve moderately complex access-related issues.•Troubleshoot and resolve problems in integrated systems and environments.•Ensure consistent IBM mainframe security administration using ACF2 and CICS.•Use Active Directory and eDirectory to facilitate user provisioning and user administration.•Develop and maintain system/application access control standards, processes, procedures, authorized access approvers, and user profiles.•Provide Tier 2 technical support to members of the Navy Federal Service Desk.•Utilize Domino Administrator to create Lotus Notes user accounts.

• Migrate components of PL/SQL code from production environments to specified database schemas, using SQL Plus and Tortoise SVN.• Design and maintain Oracle data models, using Toad Data Modeler.• Facilitate PL/SQL Queries using Benthic Golden software for Oracle.• Compile PL/SQL schema and Informatica repository differentials, using Toad for Oracle and Tortoise SVN.• Track, retrieve, and prep PL/SQL, Informatica, and Java driver defects for programming and testing purposes using Test Director 7.6.• Monitor and alter the delivery statuses of code-associated defects and data model change requests using Bugzilla Server Software.• Apply versioning conventions to PL/SQL and Informatica code housed in Tortoise SVN.• Retrieve and log details regarding multiple code migrations for major, minor, and emergency code releases.• Assign, adjust, and resolve application support tickets in Request Tracker for PL/SQL, Informatica, and Java driver code migrations.• Communicate information regarding defect statuses to SASP release teams on a daily basis.

• Installed, configured, and maintained a wide range of software applications including, but not limited to: McAfee Endpoint Encryption, Windows XP, and MS Office: (Outlook, SharePoint Designer, MS OneNote, and MS Viso), VPN, and Citrix.• Performed first-level network administration duties including permission assignment, password management, and access control.• Coordinated employee account creation, provisioning, and deactivation, using Active directory &Windows Server 2003.• Resolved issues related to remote access users including dial-up, email, and network access, using Microsoft Configuration Manager Console, and GoToAssist remote technology.• Researched, tested, and deployed software packages for firm wide use.• Communicated with Network Operations and Development teams regarding relevant issues.• Supported and maintained a range of PC, laptop, PDA, and Cisco VoIP equipment. • Fielded and evaluated customer requests for hardware and software purchases. • Provided end user training to employees for company computer hardware and software.• Facilitated preparation and distribution of end user technologies, including computers and telecommunications equipment.• Managed stock of shared computing and audiovisual equipment.• Performed administrative functions to complete required tasks including: recording support requests, checking voicemail/email, completing paperwork, scheduling support appointments and documenting processes

•Use Symantec’s Ghost Cast Server to install images and driver information on company issued laptops and PC’s.•Secure company’s network by conducting McAfee encryption for laptops.•Create and adjust phone accounts and settings for employees using Cisco Call Manager 4.1.•Prepare PC’s and Laptops for personalization and physical installs.•Repair, maintain, and replace PC’s and peripherals.•Conduct further maintenance of company’s inventory by facilitating Dell support calls.

•Assisted with recertification of server and user account information for Sarbanes Oxley Audit.•Utilized Clarify CRM an internal business ticketing software to store and respond to interdepartmental user requests.•Used Active Directory to augment and adjust business objects upon request.•Assisted with regular recertification of business processes, applications, and software.•Provided software application assistance and support for Latent Zero software as a service.•Provided telephonic information technology support to Legg Mason employees.

• Maintained and expanded database of prospects interested in Moodlerooms’ online learning management solutions.• Emphasized service, product features, and benefits while discussing agreement terms and quoting prices for new Prospects.• Utilized Sugar CRM the Customer Relationship Management System and the Pardot Marketing Automation System to house and retrieve prospect information with which sales proposals were created.• Assisted Regional Sales Directors by capturing qualified leads with potential for large scale deployment of Moodlerooms’ online learning management solutions.