Lesley Ritchie Email & Phone Number

Melbourne, Australia

The Cochlear Implant Service assists children and adults with severely impaired hearing through the surgical placement of a cochlea implant as well as pre and post operative management. Over 3000 patients have received a cochlear implant, also known as the 'Bionic Ear', at the Eye and Ear.Reporting to the Executive Director of Surgical and Inpatient Services, and working closely with the Medical Director - the Business Manager of this most specialised area is responsible and accountable for the planning, implementation and management of the structures and processes required to ensure efficient patient-focus delivery.Key Outcomes:1/ The development and introduction of the Cochlear Care Centre in partnership with Cochlear Limited. The key aim of the service was to transition the ongoing care needs and device maintenance to the community setting, allowing greater access to acute services.To date over 900 patients have had their care transitioned to the CCC.2/ The development and implementation of a pilot satellite service in Geelong, in partnership with Australian Hearing. The aim of this pilot was to develop a model of service delivery that can be used to provide patient focussed care in areas of greatest patient demand.3/ In collaboration with the Evectutive Director Surgical and Inpatient Services, the Director of Medical Services and research partners, implement the research governance framework to guide the oversite of research undertaken in the area of Cochlea Implantation.

Melbourne, Australia

1/ Acting Director of Nursing & Operations - Emergency, ICU, Imaging & Outpatient's2/ Acting Director of Nursing & Operations - Cancer and Infection Medicine

Melbourne, Australia

RMH Outpatients Department is a major tertiary referral centre providing a range of specialist consultations. The key functions of the Outpatient Department are:• To provide multidisciplinary assessment, review and treatment of patients in an outpatients clinic setting.• To provide information to patients and external providers and to promote health.• To provide training and experience for undergraduate and postgraduate Medical, Nursing and Allied staffThe Ambulatory Care Manager's role includes the following;1/ Strategic planning and service redesign2/ Workforce planning and development3/ Operational oversight and management of clinics (480 specialist clinics which service in excess of 3700 patients per week)4/ Provide support and leadership to outpatient clerical and nursing staff.5/ Process and quality improvement to ensure timely access to services for our patients.6/ Building support and collaborative working relationships with Heads of Units and 500+ clinical staff to provide excellence in service provision and patient care.The Outpatient setting is currently an area of significant change as a result of;1/ Changes to funding models2/ Introduction of the Victorian Integrated Non-Admitted Health data set3/ Introduction of key performance indicatorsIn my role as Ambulatory Care Manager I have lead a significant number of successful improvement initiatives, including service redesign as well as capital development projects and clinic remodelling. The Ambulatory Care Managers role at RMH is a dynamic and stimulating role that provides a wealth of opportunity to further develop both leadership and management skills in a complex and challenging environment.In 2011 the Outpatient Department was awarded one of the key awards in the Melbourne Health Excellence Awards for 'Outstanding Achievement by a team'.

Parkville, Victoria

As Improvement Manager at Melbourne Health I was involved in leading major organisational change projects within the health service using the Lean Six Sigma improvement methodology. The role worked closely with project leads and key stakeholder across the organisation in defining the key problem area to be addressed, identifying key measurables and undertaking baseline measurements. Data anaysis would then be undertaken to determine root causes and develop planned improvement initatives to address these. These improvements would then be implemented, monitored and evaluated so that strategies could be put in place to successfully sustain the changes initiatives.My role as Improvement Manager also involved delivering a 2 day 'Improvement training' workshops to Melbourne Health Staff across the organisation in order to provide staff with the necessary knowledge and tools to undertake improvement work in their areas using the organisational framework.The key improvement projects that I was involved in were as follows;1/ Orthopaedic Length of Stay for DRG IO8 (Other hip & knee surgery) - focused on reducing the length of stay for this patient cohort (reduced from 8 days to 6 days)2/ Hospital After Hrs - Organisation wide project which focused on improving clinical handover after hrs (Nursing and Medical) and improving paging/communication systems after hrs. One of the project outcomes was the introduced a standardised process for clinical handover using the 'ISBAR' system.3/ Outpatient Pharmacy dispensing time - focused on reducing script dispensing times in the Outpatient Pharmacy from a 43 to 30 min.4/ Length of Stay Tools - Organisation wide project which focused on the development of a discharge risk assesment tool and discharge planning tools. It also focused on reviewing patient transfer processes which introduced tools for patients transferred within and externally to Melbourne Health.

Operational management of outpatient services at Western Health. In this role I lead a major outpatient redesign project that focused on redesigning the overall management structure of outpatient services and incorporated a 3 year strategic plan that redefined roles and responsibilitys, access processes, IT system develpment, centralised booking model and the develpment of referral guidelines.

Master Of Business Leadership, Business Administration And Management, General

Activities and Societies: ACHS

Post Grad Degree, Business Leadership

Bachelor Degree, Health Science (Nursing)

Applied Social Science