Lesley Turner Email & Phone Number

Miami, Fl

Fully remote position with approximately 90% global travel, providing consultation, implementation and training on the HotSOS suite of SaaS solutions for hospitality. Software functionality included guest requests, guest profiles, maintenance tickets, scheduled preventive maintenance, asset management, housekeeping room turnover and automated reporting. Working with some of the most prestigious hotels, resorts, casinos and cruise lines in the world, I focused on enhancing the already superior customer service to provide the wow factor demanded by the luxury sector. Experienced and comfortable working with multiple nationalities, different cultures and across different time zones. Client onboarding included discovery, creation of personalized database, consultancy and guidance on site and hardware preparation, software configuration and customization to conform to client's operational standards and LQA guidelines and testing of all hardware functionality and software features. Created all training curriculum, user guides and customized documentation and delivered end user training for all levels of client's staff. Post-implementation, I remained in contact for ongoing consultancy, technical support and expert HotSorcery to ensure customer success and client retention. Consultations and training completed at over 400 properties in more than 80 countries.

Seattle, Wa

Temporary contract to provide technical and procedural training on baggage screening equipment for the newly created TSA (Airport Security) personnel. Supervisory role to provide mandated hours of training, coaching and assessment/testing of trainee’s skills for TSA certification.

Portland, Me

Deployment of proprietary contract management software into clients’ business. Provided business analysis, research and consulting to assist with integration of software solutions. Design and delivery of software training for I-Many staff and on-site for client training. Created customized training manuals and user guides after collating technical information from software developers.

Allentown, Pa

Contract position as project leader for deployment and training of MS Office 2000 software at their corporate locations throughout the U.S. Also conducted new employee IT orientation. Provided software support for the 200 in-house staff, as well as all nationwide sites.

Bethlehem, Pa

Part Time Position – Established computer curriculum, course content, materials and scheduling. Acted as a key recruiter and supervisor of evening instructors and served as a liaison between BAVTS and private industry for contracted training. Delivered training in all levels of all Microsoft Office applications.

Far Hills, Nj

Design and delivery of classroom training in various operating systems and application software, both in-house and on-site at nationwide Associations, throughout full life cycle of the training. As a senior technician in the PC Support Department, provided deskside assistance for LAN of 150 users and telephone assistance for WAN of 250 nationwide users.

United Kingdom

Provided technology implementation and training throughout the bank's 3500 branches. Completed nationwide implementation of new PC system. Designed training curriculum and user guides. Created technical manuals and provided higher-level support for the bank’s IT help desk.