Focus on eLearning course development and instructional design. • Curriculum Development: Creating and maintaining courses, job aids, practical exercises, mock-ups/simulations, online surveys/questionnaires, online eLearning modules.• Performing SME analysis, participating in requirements gathering and gap analysis• Loading and Maintaining LMS content utilizing WinSCP and SCORM 1.2.Other skills include responsive web design and development. Skills include Storyline and Captivate 9. Delivering training to users via one-on-one sessions, small groups and large classrooms, virtual classroom and online instruction using a blended training method.

With 20 years experience in the insurance industry I have a customer centric attitude with excellent communication skills written and verbal. As an Auto Underwriting Trainer I am responsible for coaching and developing people. My expertise include training, systems, compliance, audits and quality. Currently assigned to the Core Conversion Team as a Manual Conversion Expert.Contributing to the business quality strategy by coordinating reviews for compliance and financial reporting controls; document and report findings to management; consult on and execute action plans on reviews conducted by the Quality Improvement Team. Coordinate and execute necessary training in collaboration with corporate PCU, SFLMS and SFU. Continuously assess employee performance to ensure compliance with underwriting guidelines, authority levels, data quality, underwriting processes and provide feedback/resources. I created and manage three underwriting team SharePoint sites for quality, training and auto conversion.I seek opportunities to improve processes to increase effectiveness. I am responsible for providing recommendations/decisions on process and procedural changes including updated to procedure guides for SFLMS. Ability to analyze complex underwriting files and compare the findings based on protocols. Excellent understanding of company policies, guidelines and underwriting requirements. Ensure all compliance and regulatory policies are adhered to. Ability to work with minimal supervision.

Skills and ResponsibilitiesStrong written and verbal communication skillsAnalytical skillsRisk ManagementReunderwritingProviding mentoring and support to new employeesAnalyze and resolve complex filesDeveloping an maintaining positive relationships with all marketing partnersProject work includes; Implementing the Auto Reforms; Systems Virtual Project Lead; Rating Simplification; Auto Conversion