Reporting directly to the owner, I lead the company's operations to ensure it is on track to meet financial goals. I develop and implement budgets and policies/procedures to make sure the organization can not only sustain the current customer volume but is also on-track for having an infrastructure to support growth. I prepare reports for the owners and facilitate in the oversight of employees, including ensuring workers have the resources to perform their work.

As a Client Success Manager, I aggressively work to find all sales opportunities within my assigned territory. I own the sales projects, goals and objectives, and therefore the success of the customer.•Oversee sales projects from opportunity through close through implementation, ensuring all tasks are completed in a timely fashion and within budget•Proactively communicate with customers to ensure progress against objectives and to keep customers notified of changes •Analyze customer product usage, knowledge, and success, utilizing data and reports •Recommend changes and best practices to meet objectives •Ensure customer accounts are current on payments •Resolve escalated customer issues, working in tandem with Support •Identify future opportunities for upsell and work to close additional business

I worked directly with customers (including executive level contacts) to grow, retain and establish new business with my consultative selling approach. By understanding customer needs and pain points, I was able to utilize my extensive product knowledge to educate clients as to which of our products would beat meet their needs. Doing such, I was a leader at being a comprehensive solutions sales person. I managed entire projects from lead to implementation to follow-up/additional training to best ensure retention and referrals.

I was responsible for Nationwide Scheduling of company employed technicians to ensure jobs were completed within customer expectations on timelines while also staying within proper costs and margins. When necessary, I managed subcontractor relations on construction jobs requiring special permitting or union requirements and was responsible with all communications with CPM's on various accounts. During this time, I also processed all billing, collections and purchasing.

As internal opportunities became available within the company, I was promoted to manage the entire production at iTech Digital. This includes system building, production scheduling, product sourcing and inventory management.

At the beginning of my career with iTech Digital, I worked directly with the CEO/Owner to assist in developing processes and an infrastructure to enable the company to support rapid growth within a short period.