As a Loan Closer/Auditor I fulfilled auditing , processed and approved payroll protection applications for the SBA Payroll Protection Program. This was executed by doing the following: Understand the basic requirements of the SBA Paycheck Protection Program to assist customers with their inquiriesAudited, analyzed and verified financial documents such as business and personal tax returns, income statements, KYC/KYB, balance sheets and bank statements for the funding processProcessed applications as per SBA and Bank Lender GuidelinesCommunicated updates, documented requests and other inquiries with PPP loan applicants via Gmail and SalesForce Identified fraudulent documents and loans and reported it to upper management

As a Loss Mitigation Specialist I was able to assist in bringing the home-owner current on their mortgage payment by doing the following:Handled multiple mortgage accounts that were 60+ days delinquent, as governed by Fannie Mae and Freddie Mac (investors) departmental and legal guidelinesMinimized loss due to foreclosure through the use of loss mitigation options, offering home-owners the options of pre-foreclosure sales, loan modifications and repayment plans.Answered an average of 15 to 20 calls daily. Made calls and responded to emails from borrowers, borrowers’ authorized representatives, and brokersAnalyzed financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customerAddressed any borrower questions or concerns. Handled escalated files appropriately by providing an articulate and complete response

As a Quality Control Auditor/Coordinator I mobilized the day to day support functions pertaining to loan processing and loss mitigation alternative reviews. I executed in-depth audits reviews within bank lender and company compliance, investor underwriting and regulatory requirements to include all origination and closing documents for accuracy and compliance adherence. Intermediate personal skills utilizing Microsoft Office/Windows based applications including Word, Outlook, Excel, Compass, Fiserv, Customer Resolution Workstation, Black Knight & ACES. Calculated and verified income, verified proof of receipt, cross checked information in other systems and quality controlled files to completion - Special attention to detail. Audited Underwriters to ensure quality control and compliance of Underwriting Guidelines. Reviewed income, Profit & Loss Statements, credit report, Tax Transcripts, SSI along with other benefits and other documents as needed in order to verify the income underwriter has utilized is correct. Goal of 30 to 40 loans to be audited daily in pending underwrite submission. Goal was exceeded by 10 to 20 loans daily.

As a Vendor Manager on the Property Preservation team, I accomplished maintaining compliance for property preservation through vendor management. Ensuring bank-owned properties were in a suitable condition at all times. Reviewed securing, appraisals, bids and photos, analyzed and approved estimates submitted by Field Service Vendors, ordered property preservation work as necessary and Verified charges submitted by Vendors were accurate within mortgage lender guidelines. Approved/rejected work orders or designated to management for high limit approvals.Managed the daily inspections report- reviewed that inspections were performed and loan status to ensure the accuracy of the results, and any outstanding servicers issues were satisfied.Distribute a monthly report to upper management tracking vendor work completion progress. Managed shared preservation inbox, processed incoming requests of code violations and reviewed various reports to assess property needs/damages.Reviewed documents for accuracy and submitted payments for taxes and HOA fees in a timely manner and maintained them on the monthly basis.Deciphered complicated correspondence, documents, invoices and corresponding viaphone and email with multiple private, city and county entities and agenciesManaged queue of 500+ accounts on the monthly basis.