Lesley Beale Email & Phone Number

York, Pennsylvania, United States

An Area Encompassing Greater Manchester And Much Of Yorkshire, England

▪ Cultivated and maintained loyal dealer relationships within the defined Honda network, delivering best in class service to assigned dealerships.▪ Area covered - Manchester and much of Yorkshire, including 11 Honda car dealers, 9 Honda motorcycle dealers (on and off road) and 3 Honda ATV dealers.▪ Supported the compliant sales of Honda Finance products and the implementation of Honda Finance Europe’s programmes, policies and procedures within dealerships.▪ Acted as consultant and trainer to support dealer performance and key initiatives, helping to drive dealer growth and profitability through ongoing training and development.▪ Responsible for ensuring the Honda Finance relationship adds value to the dealership while supporting regional goals and objectives.▪ Worked with key decision makers to set annual targets and objectives.▪ Carried out regular, structured reviews with key dealer management to ensure achievement of targets (Including analysis and benchmarking of reported performance).▪ Monitored dealer retention performance, reporting results into both dealership management and Honda UK.▪ Provided retention software system support and coaching when required based on dealership retention performance.▪ Collaborated with Honda Motor colleagues in order to identify and provide additional resources, and to maximise dealer support.▪ Conducted periodic (monthly, quarterly and annual), structured internal and external reporting.

Manchester, England

 Established operational policies / procedures compliance for group companies, enforcing adherence to applicable laws and regulations. Established and managed underwriting processes

Lusaka, Zambia

 Spearheaded business development / sales operations focused on credit finance and insurance products, targeting the five major franchised motor dealerships in Lusaka, Zambia. Orchestrated all aspects of organisational development, including staffing and staff/customer training as well as partnerships with major finance houses and the leading insurer

Edinburgh, Scotland

 Managed and performed sales of automotive finance and insurance products to customers purchasing vehicles from the dealer, ensuring attainment of sales, interest rate and penetration targets. Initiated integration of finance and insurance offerings into sales process with the development / implementation of new sales procedures, subsequently monitoring and reviewing sales staff KPI’s and results Continuously achieved or surpassed demanding targets and KPIs. Organised renewals processes for customer retention. Contributed to marketing promotions and point of sale materials by stacking compelling finance offers. Ensured compliance with Financial Services Authority (FSA) standards through supervision, auditing, and reporting of all insurance sales within Lexus Edinburgh and Lexus Glasgow.

Epsom, Surrey, Uk

 Assessed and decided credit applications encompassing corporate / credit line facilities (£200K limit). Collaborated with department management to ensure consistent underwriting decisions. Supported management of scorecard performance, providing analysis, reporting, and recommendations to business structures. Liaised with the dealer network, TFS field operations specialists, and customers as needed

Gaborone Botswana

Manager, Administration │ 2003-2004 Lead a team of 14 in the remodel of finance and administration department following negative audit results in 2003. Elevated department to achieve highest ratings in 2004 audit by streamlining and transforming systems. Generated detailed progress reports delivered to both country and regional/head office EXCO’s. Slashed value of Autopost (unallocated payments) from Pula 9 million on takeover to nil within 6 months, in addition to slashing the value of unreconciled items in sundry debtors receipts from Pula 52 million at start to Pula 250,000 at next audit. Researched, identified, and implemented best practices. Example: Implemented motor insurances renewal model for optimal customer service management.Manager, Gaborone Motor Branch│ 2001-2003 Managed and supervised 3 business development managers, 6 dealership F&I staff members and 6 branch staff within this market leader in vehicle / asset finance industry in Southern Africa (35% motor market share). Continuously achieved market share, interest rate, and insurance sales targets. Forged and cultivated productive relationships with network of 35 franchised motor dealers, securing the majority of their finance business. Played a key role in introduction of the ‘F&I’ concept (Finance and Insurance) in Botswana dealerships. Supported organisation’s retention of market leadership position by assisting in the development of strategic banking policies and the establishment of joint ventures.

Certificate Of Competence

Certificate Of Proficiency

Post Graduate Certificate In Training

Bachelor’S Degree, Business/Commerce, General, (Incomplete)

Education record