Lesley De Labry Email & Phone Number

Groton Long Point, CT

• Successfully manage operation of 1000+ member club, consistently balancing the goal of member satisfaction and the club’s financial objectives.
• Spearhead annual online membership and registration of 50 programs, 12 events including fundraising campaign, exceeding goal of $20,000 each year.
• Supervise office staff, guide and support approx. 50 program staff and 10 department heads
• Consistently improve the value of our online database, registration process and social media communication
• Facilitate in-house program changes, phone and email communication, proper scheduling and all conflict resolution, effectively operate online help desk, responding to approx. 1400 inquiries each season
• Prepare administrative and financial reports as requested by board of directors. Modernized annual report which tracks and compares club statistics each year, resulting in a 96% retention rate for existing members and.

• Review new applications for membership; enter data into online management system; process payments; communicate confirmations, requests for additional information and current status updates via email and phone contact
• Examine prospective member’s medical history to determine proper fit into club programs. Submit waiver request to Board of Directors for review. Create list of members with waiver approved medical limitations and meet.
• Manage and operate web-based event management software program for online registration of 1000+ members; maintain online help desk and website; coordinate system changes/updates through webinar meetings and phone.
• Oversee daily office operations and staff, process electronic registrations, schedule directors meetings and appointments

Admission Seasons 2010 & 2011

• Respond to large volume of telephone/email inquiries regarding admission requirements, application processing, status
• Establish and maintain 5000+ applicant files for 290 appointments. Review, record in database and distribute daily 75+ supplemental forms and correspondence from applicants, high school and college officials.
• Determine whether application requirements have been met. Interpret and apply regulatory and procedural requirements and adhere to highly structured timeframes for early and regular action deadlines.
• Accurate and independent processing of hundreds of transactions into Academy and College Board databases.
• Contact school counselors for information necessary to calculate GPA’s and class ranks
• Coordinate applicant review process with Admission Officers and maintain review schedule. Prepare and mail appointment/non-appointment and deferral letters to applicants.

• Conduct training classes to students and faculty in public and private schools in the subjects of negotiating and compromising, being assertive, eliminating prejudice and stereotypes, coping with stress and emotion.
• Accelerate the individual ability to build positive relationships, respond to crises, use empathy and conflict resolution skills
• Customize programs based on the specific needs and abilities of each audience; administer pre and post assessments to gather data on the success of each program and report findings to grant writers and sponsors.

• Effectively manage operation of 1000+ member club by conducting daily meetings with employees, resolving conflicts, and balancing the goal of member satisfaction and the club's financial objectives
• Prepare and implement improvements in training and procedures; Observe class instruction and evaluate performance
• Set up and manage payroll system for 55 employees. Conduct performance reviews and distribute bonus awards

• Representative to Midwest clients - review and market investments of pension assets, travel required
• Supervise six Customer Service Analysts for Midwest client base
• Prepare asset allocations for pension contract s and plan terminations
• Coordinate with legal department on terminated pension plans to ensure proper distribution of assets