Lesley Farley Email & Phone Number

Palma De Mallorca, Baleares, Spain

Funtington, West Sussex, United Kingdom

Funtington, West Sussex, United Kingdom

Verwood

Administrative and claims handling support on an ad-hoc basis

Bournemouth, United Kingdom

Support for this start up family businessTechnical outerwear aimed primarily at motorcycle commutingSet up of Shopify websiteMarketing planMaking the coffeeAnything else that needs doing

Amesbury And Swindon

Responsibility for sales, service, HR and training.Review of Health and safety needs to ensure legislative adherenceOn boarding and training material reviewsDocumentation of procedures Attendance of ABI Pet Insurer regular meetingsReduction in complaints through process reviews and improvements Manager development plansNew offices projectDevelopment of.

Amesbury And Swindon

Overachieving the sales plan month on monthTeam leader support and developmentResourcing and workforce planning to ensure shifts optimise ability to capture sales opportunities Improve staff retentionBonus scheme design to ensure quality and compliance were the key focusCoaching and development of staff for web chat channelP&L responsibility

Bournemouth, United Kingdom

Delivery of the sales plan - savings and investments, protection and home insurance Motivation and development of the sales teamsMember of the TA complaints panelDesign, sourcing and delivery of a multi-channel contact centre software implementation project across all customer facing departmentsRisk management and compliance TCF championReward and.

Poole And Bournemouth, Dorset

Management and development of 10 managers and 120 staff across Home and Motor insurance retention teams, customer service and back office teamsProcess improvement and automationBonus and incentive schemesChange management

Poole, Dorset

Responsible for 4 sales managers and 45 sales advisersDelivery of sales targets for both main product and add-ons to ensure profitability of the department in line with the business planFocus on call handling to minimise dropped calls and maximise sales opportunitiesRecruitment and training supportDepartment bonus and incentive budgetDevelopment of.

Workforce planning using QMAX, including overtime and holiday managementCall handling optimisation using Avaya CMS - shift design inbound and outboundProcess improvement across the businessManagement of a team of 5 back office advisers dealing with, customer correspondence, cheque processing, complaints, post in and post out, capping and collaring.

Set up the Project Office from serviced offices and coordinated all work streams to delivery of a new working call centre from project startSourcing and design / fit out of office spaceCompilation of FSA registration applicationOn commencement of trading continued as Systems Support, reporting to the IT Director until moving into Operations

Brussels, Belgium

Maintenance of the Apple networkFacilities managementManagement of reception staff and chauffeurEvents managementDiary and travel supportContract reviewLogistics supportPress releases and investor presentation coordination

Brussels, Belgium

Reporting directly to the IT Director, Europe Evolution and reliability of Brussels HQ and European IT systemsOutsourcing contracts for local and European projectsEurope-wide purchasing contractsStaff training programmesLocal and European level project management and co-ordination Preparation and maintenance of Brussels budget and consolidation of European.

Postgraduate Certificate, Art History

Education record

Master Of Business Administration (Mba), Ran Out Of Money To Complete!

2:1 Bachelor'S Degree, Bachelor Of Science (Honours) Open, Upper Second-Class Honours (2.1)

Technology, Maths and Design with some Art History courses.