Lesley Farley Email and Phone Number
Lesley Farley work email
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Lesley Farley personal email
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Living life to the full - always
Ct Assistance
View- Website:
- cegagroup.com
- Employees:
- 229
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Customer Services Manager - PalmaCt Assistance Feb 2020 - PresentPalma De Mallorca, Baleares, Spain
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Customer Services ManagerCega Group Mar 2018 - Feb 2020Funtington, West Sussex, United Kingdom
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Customer Services Team LeaderCega Group Mar 2017 - Mar 2018Funtington, West Sussex, United Kingdom
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Temping AssignmentHertz Accident Support Jul 2016 - Jan 2017VerwoodAdministrative and claims handling support on an ad-hoc basis
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Project SupportRider Regiment Ltd Jul 2016 - Dec 2016Bournemouth, United KingdomSupport for this start up family businessTechnical outerwear aimed primarily at motorcycle commutingSet up of Shopify websiteMarketing planMaking the coffeeAnything else that needs doing -
Director Of Sales And OperationsAnimal Friends Mar 2016 - Jun 2016Amesbury And SwindonResponsibility for sales, service, HR and training.Review of Health and safety needs to ensure legislative adherenceOn boarding and training material reviewsDocumentation of procedures Attendance of ABI Pet Insurer regular meetingsReduction in complaints through process reviews and improvements Manager development plansNew offices projectDevelopment of field sales force -
Head Of SalesAnimal Friends Nov 2015 - Mar 2016Amesbury And SwindonOverachieving the sales plan month on monthTeam leader support and developmentResourcing and workforce planning to ensure shifts optimise ability to capture sales opportunities Improve staff retentionBonus scheme design to ensure quality and compliance were the key focusCoaching and development of staff for web chat channelP&L responsibility
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Head Of Customer SupportTeachers Assurance Jun 2012 - Jul 2015Bournemouth, United KingdomDelivery of the sales plan - savings and investments, protection and home insurance Motivation and development of the sales teamsMember of the TA complaints panelDesign, sourcing and delivery of a multi-channel contact centre software implementation project across all customer facing departmentsRisk management and compliance TCF championReward and incentive scheme designManagement of an events booking teamCoaching and development at team leader and agent levelP&L responsibility
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Call Centre Manager, Cs & Renewals - Castle CoverAgeas Uk Sep 2009 - May 2012Poole And Bournemouth, DorsetManagement and development of 10 managers and 120 staff across Home and Motor insurance retention teams, customer service and back office teamsProcess improvement and automationBonus and incentive schemesChange management -
Call Centre Manager, Motor New Business SalesCastle Cover Ltd Nov 2008 - Sep 2009Poole, DorsetResponsible for 4 sales managers and 45 sales advisersDelivery of sales targets for both main product and add-ons to ensure profitability of the department in line with the business planFocus on call handling to minimise dropped calls and maximise sales opportunitiesRecruitment and training supportDepartment bonus and incentive budgetDevelopment of promising individuals into Senior Advisers and then Team Managers to ensure a high quality pool of staff in a business that is growing month on monthStaff motivation and retention to ensure maximum profit from the workforceManage the compliance of all sales advisers through regular call auditingDrive down cancellations and write-offs by ensuring the focus on accuracy in the sales area
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Operations ManagerCastle Cover Ltd Oct 2006 - Nov 2008Workforce planning using QMAX, including overtime and holiday managementCall handling optimisation using Avaya CMS - shift design inbound and outboundProcess improvement across the businessManagement of a team of 5 back office advisers dealing with, customer correspondence, cheque processing, complaints, post in and post out, capping and collaring, cancellations
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Project ManagerCastle Cover Ltd Sep 2005 - Oct 2006Set up the Project Office from serviced offices and coordinated all work streams to delivery of a new working call centre from project startSourcing and design / fit out of office spaceCompilation of FSA registration applicationOn commencement of trading continued as Systems Support, reporting to the IT Director until moving into Operations
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Office / It Manager And Executive Assistant To The Ceo, Pr And Communications OfficerOmrix Biopharmaceuticals Sep 2000 - Sep 2003Brussels, BelgiumMaintenance of the Apple networkFacilities managementManagement of reception staff and chauffeurEvents managementDiary and travel supportContract reviewLogistics supportPress releases and investor presentation coordination -
Systems Support AnalystFort James (Now Sca - Hygiene And Forest Products Company) Mar 1995 - Sep 1998Brussels, BelgiumReporting directly to the IT Director, Europe Evolution and reliability of Brussels HQ and European IT systemsOutsourcing contracts for local and European projectsEurope-wide purchasing contractsStaff training programmesLocal and European level project management and co-ordination Preparation and maintenance of Brussels budget and consolidation of European budgetDepartment project presentations at Senior Management LevelTreasury Systems Administrator and Auditor
Lesley Farley Skills
Lesley Farley Education Details
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Art History -
Oporto British School -
Ran Out Of Money To Complete!
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Upper Second-Class Honours (2.1)
Frequently Asked Questions about Lesley Farley
What company does Lesley Farley work for?
Lesley Farley works for Ct Assistance
What is Lesley Farley's role at the current company?
Lesley Farley's current role is Customer Service Manager.
What is Lesley Farley's email address?
Lesley Farley's email address is le****@****s.co.uk
What is Lesley Farley's direct phone number?
Lesley Farley's direct phone number is +44 344 557*****
What schools did Lesley Farley attend?
Lesley Farley attended The Open University, Oporto British School, The Open University, The Open University.
What are some of Lesley Farley's interests?
Lesley Farley has interest in Science And Technology, Education, Arts And Culture, Economic Empowerment.
What skills is Lesley Farley known for?
Lesley Farley has skills like Management, Training, Recruiting, Team Management, Process Improvement, Call Centers, Sales, Project Management, Employee Training, Customer Satisfaction, Customer Service, Outsourcing.
Who are Lesley Farley's colleagues?
Lesley Farley's colleagues are Ayako Wilson, Ellie Hirons, Szilvia Matusinka, Matthew Robertson, Nicola Earnshaw, Beverley Alloway, Gary King.
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