Lesley Gordon-Mountian Email & Phone Number

California, United States

San Francisco, California, United States

Support and advise customers regarding all aspects of Nespresso products including machine troubleshooting. Recognized in 2021 by Nespresso’s global and domestic CEO’s for outstanding customer service. Proactively work with team management to assure all KPIs are met. Turn losing scenarios into winning ones by staying focused on customer needs.

San Francisco, California, United States

Advised prospective and existing customers about full product range. Drove new customer acquisition goals through targeted marketing to local businesses. Increased in-store mall employee sales. Created questionnaire for monthly internal newsletter interview feature showcasing colleagues in all U.S. boutiques. Provided exceptional customer service as evidenced in monthly Mystery Shop evaluations.

San Francisco Bay Area

Provide canine therapy outreach to the traveling public at SFO to make their experience more enjoyable. Cover all four terminals on rotational schedule and fulfill special requests by Client Services Team to provide exceptional customer service.

San Francisco Bay Area

Promoted Nespresso products at Bay Area retailers including Bloomingdale’s, Macy’s, Williams-Sonoma, Sur La Table, Crate and Barrel, and Bed, Bath & Beyond. Trained and onboarded all new demonstrators. Planned and executed trip to distribute MIchelin Guide One and Two star awards to Bay Area restauranteurs. Managed special events such as Amazon Treasure Truck promotions of Nespresso machines.

San Francisco Bay Area

Provide lead generation and advisory services to digital marketing agency servicing a wide variety of sectors including energy, manufacturing, construction, health services and non-profit.

San Francisco Bay Area

Schulkamp Co. Inc. is one of the Bay Area's and Northern California's most innovative electrical contracting firms for important residential remodeling, new construction and commercial electrical and lighting installations. Responsible for all aspects of electrical and solar panel installation for 20,000+ sq. ft. North Bay residence. Coordinate with General Contractor, subcontractors and other trades. Manage budget, establish costs, order materials and allocate and coordinate manpower. Draft contracts and project implementation letters. Manage complex documentation flow and review processes. Created company logo, website and branded domain name for email.

San Francisco

Produced 200+ events annually (with a national staff of six) including high profile signature client events, internal off-site meetings (national and international), road shows, conferences, IMF annual meetings for Chairman and CEO, bank meetings, sporting events, dinners and training seminars.Was responsible for all aspects of event planning from ideation to execution, managed seven figure budget in events expenditures, while maintaining banking industry compliance standards.

San Francisco

Managed all corporate communications requirements for six branch offices including: branding, events, media, graphics, advertising, internal and external communications. Introduced use of registration software and created internal automated events approval system.