Lesley Hendriks Email & Phone Number

Den Haag, Zuid-Holland, Nederland

• Maken en beheren van de dagelijkse indeling van de zittingszalen ten behoeve van de diverse zittingen.
• Knelpunten in het proces proactief oplossen en/of onverwachte wijzigen doorvoeren in de planning.
• Verantwoordelijk voor de planning van de gerechtsbodes.
• Tijdig verzamelen van relevante informatie over de bezettingsgraad van de zittingszalen.
• Verzamelde gegevens controleren op juistheid en volledigheid, en verwerken in systemen.

• Responsible for the daily flow of the operations.
• Main point of contact for guest during their time with us.
• Team leader.
• Sales show rounds of the location.
• Training of new Hospitality team members
• Guiding and training Hospitality interns.

Rijswijk, South Holland, Netherlands

• Managing (and ultimately responsible) for the activities in the front office, including reservations, day and night reception, guest service, baggage handling, security supervision, key management and night audit.
• Coordinate the daily flow and activities in the Front Office.
• Transfer experience to shift leaders and employees within the Front Office. Thereafter, supervision on progress, quality of service and dedication then adjust where necessary.
• Creating schedules and solving last minute adjustments.
• Optimizing the reservations revenue by development and promotion of ideas by colleagues for special promotions, events and arrangements.
• Recruiting and appointing new employees and interns, arranging training / induction, carrying out assessments.

Den Haag

• Responsible for the daily flow of the operations.
• Main point of contact for guest during their time with us.
• Team leader.
• Sales show rounds of the location.
• Training of new Hospitality team members
• Guiding and training Hospitality interns.

The Hague Area, Netherlands

• Assisting the Front Office Manager in any way required and being a central point of contact in the absence of the FO Manager.
• Supervising safety regulations (Fire alarms and BHV)
• Operational management of the team
• Supervision and training of new employees and interns
• Handling job interviews for full-time, part-time and intern employees.
• Duty manager when on shift

Noordwijk Aan Zee

• Receiving, negotiating, creating and contracting a diverse spectrum of events from the beginning to the end.
• Showing guests around the 4* hotel to secure the sale and to create a working relationship with the client during which I answer any question they might have.
• Being the main point of contact for guests and staff for any questions about the events.
• Create and maintain the new contacts.

The Hague Area, Netherlands

• Welcoming of a diverse spectrum of national and international guests to the hotel. From business to leisure guest and regular guest to guest that arrive for the first time in the beautiful hotel.
• Making sure that the special needs and requests of guests are met by prompt communication with the other department and making sure that everything has been done prior to the guest’s arrival
• Enrolling new members for SPG (Starwood Preferred Guest) loyalty program.
• Training new colleagues
• Checking out of guests. Preparing and altering guest’s bill if needed and taking payment for their stay.
• The first point of contact if there are any complaints. These are dealt with promptly and to my best ability.

Amsterdam Area, Netherlands

• Oversee the entire operation while on duty and maintain high standards of service at all times.
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome.
• Maximise room occupancy.
• Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area.
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands

Rotterdam Area, Netherlands

• Receiving, negotiating, creating and contracting a diverse spectrum of events from the beginning to the end.
• Showing guests around both the 4* and 5* hotels to secure the sale and to create a working relationship with the client during which I answer any question they might have.
• Welcome guests at the meeting and events reception desk, guide them to the right meeting room and help them with any requests they might have.
• Being the main point of contact for guests and staff for any questions about the events.
• Create and maintain the new contacts.

London, United Kingdom

• Receiving, negotiating, creating and contracting a very diverse spectrum of events from the beginning to the end.
• The events I have organised vary from small personal meeting for 5 Delegates to extravagant weddings with 500+ guests and from a Private party in the exclusive “Sky Bar9” to Conference and exhibition shows for big well.
• Create and maintain the new contacts I have created.
• Keep new and existing contacts up to date with offers and events that are taking place in and around the hotel and get them to come to the hotel for new or repeat business.

Hnd, Events Management

HND Events management

Havo

HAVO Diploma which is equivalent to GCSE in England or Scottish Certificate of Education in the following subjects: Maths, Economics.

Vmbo-T

VMBO-T Diploma literally, “preparatory middle-level applied education” equivalent to the UK Certificate of Secondary Education.