Lesley Hendriks Email & Phone Number

Den Haag, Zuid-Holland, Nederland

• Maken en beheren van de dagelijkse indeling van de zittingszalen ten behoeve van de diverse zittingen.• Knelpunten in het proces proactief oplossen en/of onverwachte wijzigen doorvoeren in de planning.• Verantwoordelijk voor de planning van de gerechtsbodes.• Tijdig verzamelen van relevante informatie over de bezettingsgraad van de zittingszalen.• Verzamelde gegevens controleren op juistheid en volledigheid, en verwerken in systemen.

•Responsible for the daily flow of the operations. • Main point of contact for guest during their time with us. • Team leader. • Sales show rounds of the location.• Training of new Hospitality team members • Guiding and training Hospitality interns. • Making weekly rotas and keep track of the hour registration. • Flexible and fast decision making with many last minute changes. • Brainstorm sessions with the team on how to improve Igluu. • Upselling • Ordering and organizing the catering that is needed for the following week. • Weekly registration and ordering of facility requirements. • Coordinating and helping with setting all the meeting rooms on a daily basis. • Responsible of the cleanliness of the location, in communication with our 3rd party cleaning company.

Rijswijk, South Holland, Netherlands

• Managing (and ultimately responsible) for the activities in the front office, including reservations, day and night reception, guest service, baggage handling, security supervision, key management and night audit.• Coordinate the daily flow and activities in the Front Office.• Transfer experience to shift leaders and employees within the Front Office. Thereafter, supervision on progress, quality of service and dedication then adjust where necessary.• Creating schedules and solving last minute adjustments. • Optimizing the reservations revenue by development and promotion of ideas by colleagues for special promotions, events and arrangements.• Recruiting and appointing new employees and interns, arranging training / induction, carrying out assessments.• Develops a good businesslike, guest-oriented, safe and Fun working atmosphere

Den Haag

•Responsible for the daily flow of the operations. • Main point of contact for guest during their time with us. • Team leader. • Sales show rounds of the location.• Training of new Hospitality team members • Guiding and training Hospitality interns. • Making weekly rotas and keep track of the hour registration. • Flexible and fast decision making with many last minute changes. • Brainstorm sessions with the team on how to improve Igluu. • Upselling • Ordering and organizing the catering that is needed for the following week. • Weekly registration and ordering of facility requirements. • Coordinating and helping with setting all the meeting rooms on a daily basis. • Responsible of the cleanliness of the location, in communication with our 3rd party cleaning company.

The Hague Area, Netherlands

• Assisting the Front Office Manager in any way required and being a central point of contact in the absence of the FO Manager. • Supervising safety regulations (Fire alarms and BHV) • Operational management of the team • Supervision and training of new employees and interns • Handling job interviews for full-time, part-time and intern employees.• Duty manager when on shift • Hour registration – making the weekly work rota • Main point of contact for complains and solving them with the guest in mind • Processing payments and supervising payment drops to external locations • Checking in and out of guests • Taking room reservations • Informing guest about the Scheveningen/ The Hague area

Noordwijk Aan Zee

• Receiving, negotiating, creating and contracting a diverse spectrum of events from the beginning to the end. • Showing guests around the 4* hotel to secure the sale and to create a working relationship with the client during which I answer any question they might have. • Being the main point of contact for guests and staff for any questions about the events.• Create and maintain the new contacts.

The Hague Area, Netherlands

• Welcoming of a diverse spectrum of national and international guests to the hotel. From business to leisure guest and regular guest to guest that arrive for the first time in the beautiful hotel. • Making sure that the special needs and requests of guests are met by prompt communication with the other department and making sure that everything has been done prior to the guest’s arrival • Enrolling new members for SPG (Starwood Preferred Guest) loyalty program.• Training new colleagues• Checking out of guests. Preparing and altering guest’s bill if needed and taking payment for their stay.• The first point of contact if there are any complaints. These are dealt with promptly and to my best ability. • During Night shift myself and 1 other colleague are responsible for the entire hotel. Also during this time an extensive amount of administrative duties are carried out. • Providing tourist information about the local area as well as the rest of the country also advising guest about public transport, restaurants, museums, tours and much more. And arranging transportation and tickets for the guest if they wish.Extra responsibilities: · Upsell champion: Creating monthly upsell challenges to motivate my team to reach the given tiargets. This through personal motivation during the shifts, via e-mail updates and great prices for the monthly winners. · Making the schedule for the Front Office and Concierge Team. · Taking pre-payments, late cancelation payments and no show payments · Supporting the Front Office Manager and Assistant Manager by taking over several daily and weekly tasks. · Lost and found co-ordinator: Responsible for the communication with guests and staff to get the forgotten items to their rightful owners quickly and safely.

Amsterdam Area, Netherlands

• Oversee the entire operation while on duty and maintain high standards of service at all times.• Support Team Members in handling Guest requests and enquires to ensure a positive outcome. • Maximise room occupancy.• Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area.• Maintain good communication and working relationships with all hotel departments• Monitor staffing levels to meet cover business demands• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards.• Assist with staff performance issues in compliance with company policies and procedures.• Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents.• Establish and build relationships with guests to ensure all service expectations are exceeded.• Ensure all team members comply with company safety policies, procedures and guidelines.• Ensure security walkrounds of the hotel are completed.• Help in departments whenever needed.

Rotterdam Area, Netherlands

• Receiving, negotiating, creating and contracting a diverse spectrum of events from the beginning to the end. • Showing guests around both the 4* and 5* hotels to secure the sale and to create a working relationship with the client during which I answer any question they might have. • Welcome guests at the meeting and events reception desk, guide them to the right meeting room and help them with any requests they might have. • Being the main point of contact for guests and staff for any questions about the events.• Create and maintain the new contacts.

London, United Kingdom

• Receiving, negotiating, creating and contracting a very diverse spectrum of events from the beginning to the end. • The events I have organised vary from small personal meeting for 5 Delegates to extravagant weddings with 500+ guests and from a Private party in the exclusive “Sky Bar9” to Conference and exhibition shows for big well known international clients. • Create and maintain the new contacts I have created. • Keep new and existing contacts up to date with offers and events that are taking place in and around the hotel and get them to come to the hotel for new or repeat business.

Hnd, Events Management

HND Events management

Havo

HAVO Diploma which is equivalent to GCSE in England or Scottish Certificate of Education in the following subjects: Maths, Economics.

Vmbo-T

VMBO-T Diploma literally, “preparatory middle-level applied education” equivalent to the UK Certificate of Secondary Education.