Lesley Morgan Email & Phone Number

Lake Mary Florida

Lake Mary Fl

Alpharetta Ga

Effectively assist employee with career paths to increase employee development ,Ensuring compliance with all payroll policies and procedures to increase efficiency ,Delivered consistent high performance in Customer Experience ,Increased company revenue by exceeding accessory revenue Increased customer retention by coaching to save offers,Effectively analyzes relevant information to evaluate trends and initiatives impacting the business, Initiated contest and incentives to increase customer base by 10% month over month

Tampa/St. Petersburg, Florida Area

Managed a team of representatives in a frontline customer service environment,Optimized continuous coaching to achieve excellent customer promoter results Interviewed and hired highly qualified candidates to meet staffing targets,Led with integrity and demonstrated facilitation skills by conducting team meetings to increase consistency in the customer experience,• Conducted training on new products and services to achieve revenue generated goals.

Tampa/St. Petersburg, Florida Area

Managed a team of Financial Services representatives in the telecommunications industry to meet targeted collection goals Increased customer satisfaction by coaching making effective recommendations for payment options,Effectively reviewed results and audit collection trends for future strategies Conducted interviews and performance appraisals to ensure effectiveness of the department,Communicated collections objectives while creating initiatives to assist the department in meeting the targets,Programmed automated dialer based on forecasted bill cycle delinquency to increase dollars collected,Investigated NSF, ACH and payment processes to increase efficiency.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration (Bba)